Sarha Graham
Wilkes-Barre,Pennsylvania
Summary
Good at listening, and great communication and interpersonal skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Navient Solutions
08.2018 - 10.2023
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Generated customer service reports to track customer satisfaction.
Customer Service rep
Lord and Taylor
10.2013 - 11.2017
- Attentiveness
- Clear Communication Skills
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Organization
- Multitasking.
Bartender / Waitress
Madison Vodka Bar and Steak house
03.2011 - 06.2013
- Responsible for making sure that the bar area was always properly stocked
- Assisted with partys by working as waitress and bartender for certain events
- Maintained the bar area by keeping it clean and by making sure the paths to the service areas were not cluttered
- Responsible for working the bar during weekend dinner shifts
- Assisted in maintaining the inventory of bar supplies and alcohol
- Ordered, prepared and served alcoholic and non-alcoholic drinks to bar customers
- Planned and stocked bar products on a weekly basis
- Opened and closed bar area depending on shift
- Contributed to a fun and positive atmosphere
- Presented menus and took and served food and drink orders
- Assisted with food preparation including preparing salads, cold dishes and coffee drinks
- Cleaned seats and tables, folded napkins with utensils and prepared condiments at the end of each shift
- Maintained repeat clientele
- Accepted and served food and drink orders
- Bussed tables
- Helped to improve the flow of customer service.
EVS
Mohegan Sun Poconos
10.2009 - 02.2011
- Strong time management skills and proven history of workplace punctuality
- Attention to detail and meticulous use of proper safety procedures
- Experience with a variety of cleaning products and tools
- Good interpersonal and communication skills
- Self-directed and motivated.
Education
GED -
04.1997
Skills
- Dependable
- Flexible
- Interpersonal skills
- Communicate
- Motivation
- Product Knowledge
- Account updating
- Information Security
- Data Collection
- Paperwork Processing
- Documentation
- Call center experience
- Professional telephone demeanor
References
- Jeremy Cherkauskas, Friend
- Danny Aviles, ex supervisor
- Jessica Lenza, supervisor
Timeline
Customer Service Representative - Navient Solutions
08.2018 - 10.2023
Customer Service rep - Lord and Taylor
10.2013 - 11.2017
Bartender / Waitress - Madison Vodka Bar and Steak house
03.2011 - 06.2013
EVS - Mohegan Sun Poconos
10.2009 - 02.2011
Northwest Area High School - GED,
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