Sarha Villalba
Tulsa,OK
Summary
Energetic and dedicated individual seeking a position in customer service, leveraging excellent communication and interpersonal skills to provide support and enhance the customer experience. Excited to contribute to a positive and collaborative team environment while gaining valuable work experience.
Overview
1
1
year of professional experience
Work History
Volunteer
NAC
05.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Provided one-on-one and group-based learning support focused on student progress
- Maintained clean, neat, and operational facilities to serve program needs
- Helped clients navigate social services system and access needed resources
Babysitter
Yolima Teran
01.2022 - 06.2023
- Played games, worked on puzzles, and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Monitored children's play activities to verify safety
- Taught children basic life skills, manners and personal hygiene
- Supervised children on playground to help develop physical and social skills
- Promoted language development skills through reading and storytelling
Education
High School Diploma -
Tulsa Virtual Academy
Tulsa, OK05.2023
Skills
- Strong verbal and written communication skills
- Active listening and empathy
- Problem-solving and conflict resolution
- Ability to work well under pressure
- Attention to detail and organizational skills
- Proficient in using customer service software and tools
- Positive attitude and adaptability
- Strong work ethic, punctual, and reliable
- Quick learner, ensuring adaptability to new processes and systems
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Volunteer
NAC
05.2023 - Current
Babysitter
Yolima Teran
01.2022 - 06.2023
High School Diploma -
Tulsa Virtual Academy
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