Microsoft excel
Hi, I’m
Sarha Marlie Dejean
Amityville,NY
Summary
Motivated and detail-oriented aspiring bank teller with a strong background in customer service and cash handling. Currently pursuing a CompTIA ITF+ certification to further enhance technical skills. Eager to join a respected financial institution where commitment to excellent customer service and a drive for professional growth will contribute to the success of the bank.
Overview
5
years of professional experience
Work History
HAROLD LEVISION ASSOCIATES
Warehouse Freezer Inventory
11.2023 - Current
Job overview
- Completed cycle counts and monthly inventory.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
MoneyGram Remote (AMIKO)
Call Center Customer Service Representative
03.2022 - 03.2023
Job overview
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
HOSPITAL OF PSYCHOLOGY IN HAITI
Secretary (Volunteer)
03.2020 - 12.2020
Job overview
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined administrative processes and patient coordination.
- Enhanced communication between patients and healthcare providers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
NAZON AUTO-PARTS
Assistant Manager
08.2019 - 07.2020
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Delivered exceptional customer service, increasing customer satisfaction and loyalty.
- Managed daily financial transactions and operations with accuracy.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
CourseraOnline(remote)
No Degree from CompTIA IT Fundamentals (ITF+)
07.2024
CENTUJose Francisco, Santo Domingo Este
Certificate from Event Management And Basic Excel
07.2022
College Saint Louis De BourdonHaiti, Bourdon
High School Diploma
10.2020
Skills
- Material Safety Data Sheets
- Punctual and Dependable
- Warehouse environment safety
- Quality Control
- Proficient in handling financial transactions and maintaining accuracy in cash drawer management
- Strong interpersonal skills with focus on exceptional customer service
- Comfortable with technology and proficient in Microsoft Office Suite; quick to learn new software Close attention to detail in all areas of work; ability to multitask effectively
- Self-motivated learner with some passion for continual improvement within banking sector Available to work weekends and flexible hours
- First Aid Certification
Software
Microsoft office
Languages
French
Full Professional
Spanish
Limited Working
haitian creole
Full Professional
Timeline
Warehouse Freezer Inventory
HAROLD LEVISION ASSOCIATES
11.2023 - Current
Call Center Customer Service Representative
MoneyGram Remote (AMIKO)
03.2022 - 03.2023
Secretary (Volunteer)
HOSPITAL OF PSYCHOLOGY IN HAITI
03.2020 - 12.2020
Assistant Manager
NAZON AUTO-PARTS
08.2019 - 07.2020
Coursera
No Degree from CompTIA IT Fundamentals (ITF+)
CENTU
Certificate from Event Management And Basic Excel
College Saint Louis De Bourdon
High School Diploma
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