Summary
Overview
Work History
Education
Skills
LANGUAGE
References
Timeline
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Sarhan Mohideen

Sarhan Mohideen

Provienciales,Turks and Caicos Island

Summary

Establishing a successful career within the room division by learning and developing new skills and excelling with new opportunities.

Overview

9
9
years of professional experience

Work History

Rooms Operation Supervisor

The Ritz-Carlton Turks and Caicos
Providenciales
04.2022 - Current
  • Handling Front Desk Operation as Manager on Duty
  • Taking care of Club Lounge operation as Department Head.
  • P&L for Club Lounge department.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Recruited and hired qualified candidates to fill open positions.
  • Taking care of payroll functions such as time sheet entry, employee scheduling, and attendance tracking.
  • Managed front desk operations including cash handling procedures and credit card processing systems.
  • Implemented strategies to increase guest satisfaction scores throughout the hotel.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed financial data related to room occupancy rates in order to maximize profits.
  • Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
  • Reviewed performance evaluations for staff members under direct supervision.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Delegated work to staff, setting priorities and goals.

Rooms Controller

The Ritz-Carlton, DIFC
Dubai, United Arab Emirates
12.2018 - 10.2020
  • Handled shift as Manager on Duty
  • Acted as Night Manager
  • Handling guest complaints with complete resolution to ensure 100% guest satisfaction while on shift
  • Leading a team of exceptional Ladies & Gentlemen
  • Conducting surprise BSA audits time to time with the team to insure company policy and standards are in place
  • Conducting cash spots for the Front Office associates
  • Preparing Front desk duty roster
  • Rooms Controlling: Rooms allocation for current and future dates by managing the Inventory with the help of revenue team
  • Handling overbooking situation and guest relocation by identifying possible opportunities
  • Identifying upsell opportunities and creating selling strategy
  • Ensuring TSA targets are communicated to the team and coordinate with the Housekeeping Department for the availability of the suites
  • Handling group arrivals & departures.

Front Desk Agent

Marriott Doha
Doha, Qatar
06.2015 - 11.2018
  • Registering checking in guests into preferred rooms by following company standards
  • Preparing for next day early arrivals in order to accommodate well guest requests
  • Handling night shift operations and reports in presence of the Night manager
  • Payment handling: Cash, Credit Card by following the PCI standards
  • Assisting rooms controller in regards to peregrinations and blocking of rooms for future dates
  • Providing concierge assistance to in house and walk in guests
  • Participating in hotels incentive program and promoting selling strategy
  • Working on room’s discrepancy report with the Housekeeping department
  • Possessing walking reservations at the Front Desk following the correct rate codes and packages with inclusions
  • Monitoring guest safety deposit box and maintaining logs
  • Processing guest check-outs following the companies standards and billing comments.

Education

Advance Diploma in foreign accounting -

01.2015

Higher secondary with business commerce -

01.2014

Skills

  • Microsoft Office Suite
  • Property Management Systems - Opera
  • Oasys
  • Mystique
  • GXP : Empower
  • Multitasking
  • Communication
  • Budget Control
  • Teamwork and Collaboration

LANGUAGE

English, Hindi, Arabic (beginner)

References

References available upon request.

Timeline

Rooms Operation Supervisor

The Ritz-Carlton Turks and Caicos
04.2022 - Current

Rooms Controller

The Ritz-Carlton, DIFC
12.2018 - 10.2020

Front Desk Agent

Marriott Doha
06.2015 - 11.2018

Advance Diploma in foreign accounting -

Higher secondary with business commerce -

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Sarhan Mohideen