Sarhan Mohideen
Provienciales,Turks and Caicos Island
Summary
Establishing a successful career within the room division by learning and developing new skills and excelling with new opportunities.
Overview
9
9
years of professional experience
Work History
Rooms Operation Supervisor
The Ritz-Carlton Turks and Caicos
Providenciales
04.2022 - Current
- Handling Front Desk Operation as Manager on Duty
- Taking care of Club Lounge operation as Department Head.
- P&L for Club Lounge department.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Taking care of payroll functions such as time sheet entry, employee scheduling, and attendance tracking.
- Managed front desk operations including cash handling procedures and credit card processing systems.
- Implemented strategies to increase guest satisfaction scores throughout the hotel.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed financial data related to room occupancy rates in order to maximize profits.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Reviewed performance evaluations for staff members under direct supervision.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
Rooms Controller
The Ritz-Carlton, DIFC
Dubai, United Arab Emirates
12.2018 - 10.2020
- Handled shift as Manager on Duty
- Acted as Night Manager
- Handling guest complaints with complete resolution to ensure 100% guest satisfaction while on shift
- Leading a team of exceptional Ladies & Gentlemen
- Conducting surprise BSA audits time to time with the team to insure company policy and standards are in place
- Conducting cash spots for the Front Office associates
- Preparing Front desk duty roster
- Rooms Controlling: Rooms allocation for current and future dates by managing the Inventory with the help of revenue team
- Handling overbooking situation and guest relocation by identifying possible opportunities
- Identifying upsell opportunities and creating selling strategy
- Ensuring TSA targets are communicated to the team and coordinate with the Housekeeping Department for the availability of the suites
- Handling group arrivals & departures.
Front Desk Agent
Marriott Doha
Doha, Qatar
06.2015 - 11.2018
- Registering checking in guests into preferred rooms by following company standards
- Preparing for next day early arrivals in order to accommodate well guest requests
- Handling night shift operations and reports in presence of the Night manager
- Payment handling: Cash, Credit Card by following the PCI standards
- Assisting rooms controller in regards to peregrinations and blocking of rooms for future dates
- Providing concierge assistance to in house and walk in guests
- Participating in hotels incentive program and promoting selling strategy
- Working on room’s discrepancy report with the Housekeeping department
- Possessing walking reservations at the Front Desk following the correct rate codes and packages with inclusions
- Monitoring guest safety deposit box and maintaining logs
- Processing guest check-outs following the companies standards and billing comments.
Education
Advance Diploma in foreign accounting -
01.2015
Higher secondary with business commerce -
01.2014
Skills
- Microsoft Office Suite
- Property Management Systems - Opera
- Oasys
- Mystique
- GXP : Empower
- Multitasking
- Communication
- Budget Control
- Teamwork and Collaboration
LANGUAGE
English, Hindi, Arabic (beginner)
References
References available upon request.
Timeline
Rooms Operation Supervisor
The Ritz-Carlton Turks and Caicos
04.2022 - Current
Rooms Controller
The Ritz-Carlton, DIFC
12.2018 - 10.2020
Front Desk Agent
Marriott Doha
06.2015 - 11.2018