Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sari Cameron-Grant

Hempstead,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Entrepreneurship

Self Employed Services
09.2022 - Current
  • Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
  • Established successful startup by researching market opportunities, creating business plan, and securing funding.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
  • Built business to 20 customers by implementing effective marketing and customer engagement plans.

Home Health Aide

Geriatric Management
06.2020 - 08.2022
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.

Guest Services Coordinator

Holiday Inn
02.2019 - 03.2020
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
  • Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.
  • Assisted in training new team members, sharing best practices, and contributing to cohesive work environment.
  • Collaborated with housekeeping staff to ensure timely room turnover and adherence to cleanliness standards.
  • Handled check-in and check-outs of hundred and fifty guests daily by assigning rooms, administering keys and answering questions.
  • Handled check-in and check-outs of 100 guests daily by assigning rooms, administering keys and answering questions.

Customer Service Representative

Itel BPO Smart Solutions
03.2015 - 12.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

Adult And Community Education
Hempstead, NY
08.2024

Bachelor of Arts - Psychology

International University of The Caribbean
Montego Bay, Jamaica
06.2018

Associate of Arts - Certificate Business Studies

Montego Bay Community College
Montego Bay, Jamaica
06.2008

Skills

    • Revenue Generation
    • Risk Mitigation
    • Complaint resolution
      • Data Collection
      • Appointment Scheduling
      • Maintains confidentiality

Accomplishments

  • Resolved product issue through consumer testing.

Certification

Customer Services Representative

Business Studies

Timeline

Entrepreneurship

Self Employed Services
09.2022 - Current

Home Health Aide

Geriatric Management
06.2020 - 08.2022

Guest Services Coordinator

Holiday Inn
02.2019 - 03.2020

Customer Service Representative

Itel BPO Smart Solutions
03.2015 - 12.2018

GED -

Adult And Community Education

Bachelor of Arts - Psychology

International University of The Caribbean

Associate of Arts - Certificate Business Studies

Montego Bay Community College

Similar Profiles

CREATE PROFILE
Sari Cameron-Grant