Sari Cohen

Expertly facilitated and executed care strategies, acting as a key liaison between medical professionals and patient. Engaged Patient in meaningful conversation whiling providing personal care assistance. Managed patient medical appointments, administrated medications, and tracked behaviors. Provided and prepared all meals and assisted all necessary living needs including dressing and bathing. Developed a deep understanding of the complexities of caregiving. Became a knowledgeable resource and advocate for families navigating similar situations.

Answered an average of 30+ daily customer inquiries regarding product and service information achieving customer satisfaction.

Followed up with 20+ customers daily after transactions to ensure satisfaction levels were met, resulting in a 10% increase in customer retention.

Investigated and resolved customer complaints weekly, utilizing problem-solving skills to identify root causes of issues and implement effective solutions.

Assisted customer making payments and establishing payment plans.

Maintained a high level of professionalism while interacting with customers via phone and email.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Greeted and assisted visitors in a professional manner,responding to inquiries and ensuring a positive experience.

Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Processed invoices for payments and submitted insurance claims for service payments

Researched and sourced interior design materials, including furniture, fabrics, wall and floor tile, lighting, and accessories.

Created detailed design plans and presentations, adhering to client requirements and budget constraints.

Organized and maintained a comprehensive design resource library.

Managed multiple design projects simultaneously, consistently meeting tight deadlines

Coordinated the installation of furniture and accessories at client locations

Managed scheduling, ordering materials and coordination of tradespeople