saria bentley

Promoted positive atmosphere and went above and beyond to guarantee each customer received
exceptional food and service.

• Developed and implemented customer service policies to enhance satisfaction.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Monitored workflow to improve employee time management and increase productivity.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items while maintaining an accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Provided quality clerical support through data entry, document management, email correspondence and
  overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing
  needs.
• Fostered operational efficiency and compliance with company policies through effective coordination of
  office activities.
• Maintained filing system and organized customer documents for easy retrieval of information.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Cultivated warm relationships with regular customers.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Maintained clean, orderly work environment free of hazards.