Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Saria Freeman

Saria Freeman

Customer service specialist
Hampton,VA

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Health Care specialist

Aston Carter/WPS
Hampton, VA
10.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Bank Dispute Agent

Alorica
Hampton, VA
12.2021 - Current
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Recorded information about status of collection efforts.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Sales Associate

Alcoholic Beverage Control
Hampton , VA
07.2021 - 12.2022
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Education

Some College (No Degree) - Business Administration And Management

Liberty University
Lynchburg, VA

Skills

  • Scripted Conversations
  • Proficiency in application system software
  • Cost Control
  • Accounting Systems
  • Client Relations
  • Investigation Due Diligence
  • Persuasion Strategies
  • Call Center Background
  • Negotiation
  • Performance Improvement Techniques
  • Performance Improvements
  • Customer Research
  • Complex Problem Solving
  • Agent relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Timeline

Health Care specialist

Aston Carter/WPS
10.2023 - Current

Bank Dispute Agent

Alorica
12.2021 - Current

Sales Associate

Alcoholic Beverage Control
07.2021 - 12.2022

Some College (No Degree) - Business Administration And Management

Liberty University
Saria FreemanCustomer service specialist