Boosted student confidence and proficiency in speaking English through engaging conversational activities and real-life scenarios
Promoted creativity and critical thinking by assigning group projects that required problem-solving and collaboration among classmates
Utilized various teaching methods and approaches to accommodate diverse learning styles, ensuring individual student success
Sales/Call Center Customer Service Agent
Qualfon
08.2023 - 02.2024
Assisted call-in customers with questions and orders
Developed strong relationships with clients through excellent customer service and regular followups
Achieved top performer status within the company due to consistent high sales numbers
Sales Development Representative
RoadRunner Recycling
06.2022 - 07.2023
Demonstrated the value of offering through 100 cold phone calls and 50 emails per day
Established relationships with prospects and customers to promote product understanding and drive sales growth
Built and managed accurate sales pipeline to maintain high volume of activity
North American Language and Cultural Assistant
CEIP Establiments, CEIP Gabriel Comas i Ribas
10.2019 - 05.2022
Contributed to the improvement of school-wide ESL programs by participating in curriculum planning committees and sharing innovative ideas with other faculty members.
Incorporated cultural awareness into lessons, encouraging students to appreciate diversity while improving their language skills.
Sales Development Representative
Wombat Security, a Division of Proofpoint
06.2017 - 08.2018
Built and managed accurate sales pipeline to maintain high volume of activity.
Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
Crafted persuasive sales pitches to communicate value of company products and services.
Mental Health Delegate
Allegheny County Department of Human Services
10.2016 - 06.2017
Authorized or denied petitions to involuntarily commit persons with mental health diagnosis
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference
EARN Program Employment Liaison
Southern Alleghenies Planning and Development Commission (SAP&DC)
03.2015 - 09.2016
Established and maintained communication with area employers in Blair and Cambria counties
Functioned as an advocate for welfare program participants
Actively networked with partner agency staff regarding welfare employment and training activities
AmeriCorps Member
Girl Scouts of Western Pennsylvania (GSWPA)
01.2015 - 08.2015
Assisted in the implementation of educational programs
Collaborated with school administrators and community agencies to facilitate GSWPA educational programs
Led and managed several groups of girls up to 300 in total to provide them with a positive/meaningful Girl Scout experience
Education
Bachelor of Science in Social Work -
Slippery Rock University
Slippery Rock, PA
05.2014
Timeline
Native English Teacher
SLP
03.2024 - 05.2024
Sales/Call Center Customer Service Agent
Qualfon
08.2023 - 02.2024
Sales Development Representative
RoadRunner Recycling
06.2022 - 07.2023
North American Language and Cultural Assistant
CEIP Establiments, CEIP Gabriel Comas i Ribas
10.2019 - 05.2022
Sales Development Representative
Wombat Security, a Division of Proofpoint
06.2017 - 08.2018
Mental Health Delegate
Allegheny County Department of Human Services
10.2016 - 06.2017
EARN Program Employment Liaison
Southern Alleghenies Planning and Development Commission (SAP&DC)