Saria Lopez-Perez
Lehigh Acres,FL
Summary
Professional in retail service with focus on efficiency and customer satisfaction. Extensive experience in handling transactions and managing high-volume drive-thru environments. Known for reliability, adaptability, and teamwork, consistently meeting operational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Clean Room Assembler
Arthrex
08.2023 - 01.2025
- Collaborated with team members to streamline production processes, resulting in improved workflow and reduced downtime.
- Supported cross-functional teams as needed, demonstrating flexibility in adapting to different project requirements within the cleanroom environment.
- Provided training and guidance to new team members, fostering a positive work environment and promoting teamwork.
- Achieved consistent on-time delivery of assembled products by prioritizing tasks and managing time effectively.
- Enhanced product quality by meticulously assembling clean room components according to specifications.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Consistently met or exceeded daily production quotas through focused attention on task completion and time management strategies.
Customer Service Associate
Lowes Home Improvment
06.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Cashier
Burger King
02.2019 - 06.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
No Degree - Medical Assisting
Southern Technical College
Fort Myers10-2025
Skills
- Customer service
- Active listening
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Clean Room Assembler
Arthrex
08.2023 - 01.2025
Customer Service Associate
Lowes Home Improvment
06.2021 - 06.2023
Cashier
Burger King
02.2019 - 06.2021
No Degree - Medical Assisting
Southern Technical College
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