Sariah De Los Santos
Janesville,IA
Summary
Advanced Pastry Chef Student with experience in creating intricate desserts and pastries with a primary focus on cakes and cake design. Skillset includes through knowledge of traditional and progressive baking techniques while also maintaining a focus on flavor, presentation, and quality. I am dedicated to continuous learning and innovation in the pastry arts.
Overview
21
21
years of professional experience
Work History
Client Benefit Advisor
Unum Group
03.2020 - 03.2023
- Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Ensured compliance with federal regulations by staying current on legislative developments pertaining to employee benefits administration.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Collaborated with insurance carriers to ensure clients received the best possible coverage options and pricing.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Catering Assistant
Zilli’s Hospitality Group
01.2002 - 06.2004
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Education
Pastry Arts Diploma -
Auguste Escoffier School of Culinary Arts
Boulder, CO11.2024
Skills
- Pastry Techniques
- Pastry preparation
- Dessert Preparation
- Chocolate work
- Sanitation Practices
- Allergen awareness
- Sugar Artistry
- Dough handling
- Baking Science
- Icings and fondant
- Glazing and Icing application
- Precision measuring
- Catering understanding
- Dough Preparation and Baking
- Cake and Pastry Decoration
- French baking techniques
- Kitchen Sanitation
- Garnishing Techniques
- Chocolate tempering
- Fondant work
- Mixing methods
- Pastry Plating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Benefit Advisor
Unum Group
03.2020 - 03.2023
Catering Assistant
Zilli’s Hospitality Group
01.2002 - 06.2004
Pastry Arts Diploma -
Auguste Escoffier School of Culinary Arts
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