Sariah Dilka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Damage Prevention Agent
Colorado811
06.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Credit Investigator
Rental Services, Inc.
08.2020 - 06.2023
- Gathered, preserved and presented relevant and pertinent evidence.
- Complied with internal controls and government regulations.
- Conducted non-complex investigations, recovery efforts and analyses.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Reviewed and approved or denied applications to keep organization profitable by making informed decisions.
- Investigated and resolved customer disputes related to client criteria.
Guest Advisor
Massage Envy Spa
08.2019 - 08.2020
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
Guest Advisor
Spavia Day Spa
03.2018 - 08.2019
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Overnight Stocker
Walmart
11.2016 - 12.2017
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Transported merchandise pallets to move in warehouse.
- Removed all boxes and related trash from sales floor and processed through compactors.
FedEx Package Handler
Fed Ex Ground
05.2017 - 08.2017
- Operated equipment while observing standard safety procedures.
- Stored and secured packages in designated areas to prevent damage and theft.
- Followed verbal and written instructions to properly move and ship products.
- Managed warehouse operations and verified proper shipment procedures.
- Followed safety regulations to maintain safe work environment.
- Used machinery and equipment per written instruction to ensure a safe, fast paced work environment.
Customer Service Representative
Valero Gas Station
06.2016 - 12.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Head Clerk / All Purpose Clerk
King Soopers
06.2015 - 06.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
No Degree - Cosmetology
Empire Beauty School - Littleton
Littleton, CO11.2019
Business Management & Accounting -
College America
Colorado Springs2015
GED -
College America
Colorado Springs, CO2013
Skills
- Business Operations
- Creative Solutions
- Investigator Meetings
- Verbal and Written Communication
- Management Advising
- Background Checks
- Complex Problem-Solving
- Critical Thinking
- Data Entry Software
- Active Listening
- Calculations and Measurements
- Plus much, much more!
Timeline
Damage Prevention Agent
Colorado811
06.2023 - Current
Credit Investigator
Rental Services, Inc.
08.2020 - 06.2023
Guest Advisor
Massage Envy Spa
08.2019 - 08.2020
Guest Advisor
Spavia Day Spa
03.2018 - 08.2019
FedEx Package Handler
Fed Ex Ground
05.2017 - 08.2017
Overnight Stocker
Walmart
11.2016 - 12.2017
Customer Service Representative
Valero Gas Station
06.2016 - 12.2016
Head Clerk / All Purpose Clerk
King Soopers
06.2015 - 06.2016
No Degree - Cosmetology
Empire Beauty School - Littleton
Business Management & Accounting -
College America
GED -
College America
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