Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Sariah Manhu

Sunrise,US

Summary

Customer Service Representative with 6 years of experience excelling in technical writing, team collaboration, and problem-solving. Demonstrates proficiency in sales and multitasking, with expertise in using CRM tools such as Convoso and Five9. Committed to enhancing customer satisfaction and retention through empathetic support and effective communication, aiming to leverage skills in a dynamic environment.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Frontline Properties
03.2023 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Pre-Qualifier

Fronter Insurance Line One
01.2020 - 12.2022
  • Advised customers on insurance options, achieving daily sales targets and ensuring satisfaction.
  • Guided clients to suitable health plans, transferring leads to licensed agents for closure.
  • Handled customer inquiries with professionalism, enhancing service quality and client retention.
  • Consistently met daily sales quotas by effectively qualifying leads and transferring them to licensed agents, driving business growth.
  • Meticulously reviewed company memos to stay updated on policy changes and meeting schedules, ensuring accurate information dissemination.
  • Provided empathetic customer support, addressing inquiries and conducting follow-ups to boost client satisfaction and retention.

Customer Service Representative - Pre-Qualifier

Synergy Insurance Marketing
02.2019 - 11.2020
  • Resolved health plan disputes, enhancing customer satisfaction and retention.
  • Addressed premium inquiries, ensuring accurate billing and customer clarity.
  • Pre-qualified clients for optimal insurance plans, boosting lead quality.
  • Transferred qualified leads to agents, improving conversion rates.
  • Streamlined customer inquiry process, enhancing efficiency in health plan contract option reviews and premium inquiries, leading to improved customer satisfaction.
  • Expertly pre-qualified customers for optimal health insurance plans, significantly boosting conversion rates and warm lead transfers to professional agents.
  • Resolved complex customer complaints with empathy and professionalism, maintaining high standards of customer service and fostering long-term client relationships.
  • Developed and implemented a new approach to handling incoming calls, reducing average call time while improving the quality of customer interactions.

Education

High school diploma -

South plantation high school
02.2019

Skills

  • Time Management
  • Multitasking
  • Problem Solving
  • Customer Service
  • Sales
  • Marketing
  • Windows
  • Five9
  • VICI Dial
  • Convos
  • Data Entry
  • Data Analysis
  • Mathematical Modeling
  • Experimental Design
  • Research Methods
  • Scientific Computing
  • Statistical Analysis
  • Technical Writing
  • Team Collaboration
  • Communication

Timeline

Administrative Assistant

Frontline Properties
03.2023 - 03.2024

Pre-Qualifier

Fronter Insurance Line One
01.2020 - 12.2022

Customer Service Representative - Pre-Qualifier

Synergy Insurance Marketing
02.2019 - 11.2020

High school diploma -

South plantation high school

Similar Profiles

CREATE PROFILE
Sariah Manhu