Sariah Pope

Maintained reliable and efficient service to guests. Extended service to everyone I crossed paths with on sales floor. Successfully manage a welcoming and friendly environment with a heartwarming smile and responsiveness. Familiarized myself with trends, sales, and popular items to create customer satisfaction on needs and popular finds. Diligently maintained great customer service while providing quality and consistent flexibility to my teams needs.

• Delivered guest service across sales floor, cashier, and self-checkout stations.
• Stocked merchandise, rotated inventory, and maintained accurate shelf presentation.
• Executed zoning routines to keep aisles organized, safe, and shoppable.
• Supported Drive Up, Order Pickup, and fulfillment workflows with urgency.

Provided fast-paced shipping and receiving of equipment while maintaining accurate procedures. Collaborated with team and worked independently to solve digital, chemical, and physical issues. Established reliability and responsiveness in various situations, including working extended hours.

• Picked merchandise using RF scanners in Nordstrom distribution center workflows.
• Received inbound freight and checked shipments against packing slips.
• Sorted apparel and accessories for storage, replenishment, and shipping lanes.
• Communicated effectively with team members on matters related to work assignments.
• Unloaded materials from trucks using forklifts and pallet jacks.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Assisted in loading finished goods onto delivery vehicles.
• Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
• Ensured safe handling of hazardous materials to maintain workplace safety. safely following prescribed regulations.

Maintained a welcoming and clean atmosphere. Ensured quality service by handling all food and beverages carefully while handing our customers with a warm smile. Maintained a positive demeanor to enhance customer experience including extending myself with no hesitation. Adapted to various shifts and schedules as needed and easily adjusted to what my employers needed. Shared knowledge and skills with new team members to foster growth what it meant to be a Siren Barista.

• Prepared handcrafted beverages following Starbucks beverage standards and recipes.
• Greeted customers and delivered friendly service across café and drive-thru.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Operated POS system to process orders, payments, and custom requests.
• Assisted team members during peak rushes and opening routines to ensure efficient service and customer satisfaction.
• Maintained clean equipment, counters, and seating areas throughout shifts.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Supported store partners during peak rushes and opening routines.
• Oversaw daily morning rush to ensure efficient service with efficient, levelheaded customer service.
• Followed food safety, sanitation, and quality guidelines in Starbucks store.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Sustained a calm presence during high-volume customer periods and special events.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Volunteered to work holidays, launches, and special events.

• GPA: 3.8