Summary
Overview
Work History
Education
Skills
Timeline
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Sarian Potin

Atlanta,GA

Summary

Software Engineer with 6+ years of experience, possessing highly developed programming, communication, and technical skills. Highly detailed oriented and determined with a record of success meeting professional milestones. Capable of excellent problem-solving, time-management, team collaboration, multi-tasking, communication, and critical thinking.

Overview

6
6
years of professional experience

Work History

Software Engineer II

Microsoft
06.2022 - 04.2024
  • Improved reliability of a Real-Time Collaboration Service by implementing automated secret key rotation and privilege checks, bolstering security measures against unauthorized access to shared data.
  • Streamlined onboarding processes by creating comprehensive guides for new team members, fostering a smoother integration into the team.
  • Designed and executed Power Platform Connector operations using Azure API Management increasing customer satisfaction.
  • Spearheaded deployment initiatives across Microsoft regions, ensuring seamless implementation and verification of Connector releases.
  • Ensured Responsible AI compliance by refining facial recognition operations, and eliminating discriminatory attributes to uphold ethical standards.
  • Enhanced customer satisfaction by integrating knowledge base search operations into CRM connectors, enabling chatbots to deliver tailored responses.
  • Reduced incident resolution time by optimizing automation protocols, resulting in accurate assignment of incidents within team queues.
  • Contributed to maintaining coding standards through active participation in code reviews, promoting consistency and quality across development efforts.
  • Collaborated with stakeholders to review work items, enhancing understanding of product features. Executed project plans, release plans, and work items accurately. Contributed to breaking down larger tasks into manageable ones and provided estimations. Proactively escalated issues to prevent delays.
  • Developed comprehensive testing plans and success criteria, expanding test coverage and integrating automation for efficient testing processes.
  • Conducted thorough retrospective debugging to identify and address root causes of software issues, improving system stability and performance.
  • Developed and implemented automation solutions to streamline production and deployment processes, ensuring error-free runtime and efficiency.
  • Maintained operational integrity of live services through vigilant monitoring and proactive issue resolution on a rotational, on-call basis.
  • Assumed the role of a Designated Responsible Individual, monitoring system status and initiating corrective actions to minimize downtime and service interruptions.
  • Played a key role in refining product features by leveraging telemetry and metrics to identify gaps and implement effective solutions.
  • Fostered effective communication and collaboration with key partners to align development efforts with user needs and satisfaction.
  • Drove product development initiatives by collaborating closely with stakeholders to understand project goals and objectives.
  • Stayed abreast of industry regulations and standards, ensuring compliance with security, privacy, safety, and accessibility requirements.

Software Engineer II Contractor

Diebold Nixdorf
11.2020 - 04.2022
  • Successfully implemented backend platform and Web API features that provided the ATM application with customizable configuration settings.
  • Resolved communication errors between web application layers.
  • Worked closely with team members to understand product requirements and translated them into software solutions.
  • Delivered high-quality, well-tested unit code using prescribed specifications within set deadlines.
  • Reviewed, analyzed, and modified existing systems, including encoding, testing, debugging, and installation.
  • Examined program performance and corrected deficiencies based on consultation with the project technical lead and project managers.
  • Maintained and modified routine programs; made approved changes by amending flow charts, developing detailed programming logic, and coding changes.
  • Unit tested code, providing low/minimal error rates.
  • Engaged in agile software development, including emergent architecture, changing requirements, and changing priorities.
  • Participated in code review teams to ensure successful continuous integration.
  • Provided timely technical status reports to project technical leads.
  • Prepared system documentation, test plans, and deployment plans.
  • Built and executed unit tests for new or existing applications.
  • Worked with Customer Care team members to resolve at least 90% of issues with released software.
  • Exhibited a very high personal commitment to quality, software engineering best practices, and protection of sensitive consumer information.
  • Possessed the ability to drive issues to effective resolution and to find solutions to challenging time-critical problems.
  • Worked directly with the DevOps team and Senior DevOps manager on end-to-end product installation & upgrades.
  • Attended daily scrum meetings, sprint planning, and provided work estimates.
  • Provided input into release management decisions.

Software Engineer

NCR
09.2018 - 11.2020
  • Built and executed unit tests for new or existing applications.
  • Worked with Customer Care team members to resolve at least 90% of issues with released software.
  • Exhibited very high personal commitment to quality, software engineering best practices, and protection of sensitive consumer information.
  • Possessed the ability to drive issues to effective resolution and to find solutions to challenging time-critical problems.
  • Worked directly with DevOps team and Senior DevOps manager on end-to-end product installation & upgrades.
  • Attended daily scrum meetings, sprint planning, and work estimates.
  • Provided input into release management decisions.
  • Designed and implemented build, deployment, and configuration management.
  • Built and tested automation tools for infrastructure provisioning.
  • Handled code deployments in all environments.
  • Enhanced support team productivity by creating diagnostic programs providing necessary logs and system information.
  • Integrated new devices into Self Service software.
  • Provided technical guidance and educated coworkers on development and operations.
  • Brainstormed new ideas and ways to improve development delivery.
  • Consulted with peers for feedback during testing stages.
  • Built, maintained, and monitored configuration standards.
  • Maintained day-to-day management and administration of projects.
  • Managed CI and CD tools with team.
  • Monitored metrics and develop ways to improve.
  • Participated in code sprints, developed device firmware update scripts.
  • Designed, updated, and documented various processes.
  • Improved infrastructure and application development.
  • Followed all best practices and procedures as established by the company.

Education

Bachelor of Science - Computer Engineering

Mercer University
Macon, GA
05.2018

Skills

  • C/C
  • Python
  • C#/NET
  • Java
  • XML
  • JavaScript
  • Linux
  • Software Development
  • Object-Oriented Development
  • Software Documentation
  • Agile Methodologies
  • Quality Assurance and Unit Testing
  • Scripting & Automation
  • Software Architecture
  • Embedded Software
  • Self Service Applications
  • Software and Firmware Deployment
  • Version Control (Git, Subversion)

Timeline

Software Engineer II

Microsoft
06.2022 - 04.2024

Software Engineer II Contractor

Diebold Nixdorf
11.2020 - 04.2022

Software Engineer

NCR
09.2018 - 11.2020

Bachelor of Science - Computer Engineering

Mercer University

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Sarian Potin