Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sariela Neyra Alvarez

Miami,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Administrator Assistant

Sunshine Behavior Center
04.2019 - Current
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted in the transition from paper to electronic health records, minimizing disruptions to workflows during implementation.
  • Implemented tracking mechanisms for outstanding chart items, ensuring timely completion and reduced backlog of incomplete records.
  • Organized and prepared billing documentation.
  • Reduced claim denials by proactively resolving billing discrepancies prior to submission, working closely with billing teams when necessary.

Costumer Service Representative

Publix
08.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

Fortis College
08.2016 - 08.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
  • Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
  • Established partnerships with local businesses and organizations to enhance educational opportunities available to students within the community contextually relevant ways.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Coordinated extracurricular activities that promoted student growth in academics, arts, athletics, and leadership skills outside of the classroom setting.

Education

Pharmacy Technician - Pharmacy

Fortis College
Miami, FL
07.2017

Accounting Technician - Accounting

Economia Habana
Habana Cuba
02.2001

Skills

  • Front office operations
  • Customer Engagement
  • Verbal Communication
  • File Organization
  • Scheduling appointments
  • Calendar Management
  • Customer Service
  • Time Management
  • Critical Thinking
  • Computer Skills
  • Patient Scheduling
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrator Assistant

Sunshine Behavior Center
04.2019 - Current

Costumer Service Representative

Publix
08.2017 - 03.2019

Administrative Assistant

Fortis College
08.2016 - 08.2017

Pharmacy Technician - Pharmacy

Fortis College

Accounting Technician - Accounting

Economia Habana

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Sariela Neyra Alvarez