Sariela Neyra Alvarez
ATH Behavioral Services, Inc
Homestead,FL
1
Certification
10
years of professional experience
Versatile professional with expertise in behavioral healthcare, financial analysis, and administrative operations. Demonstrated success in compliance, high-volume customer relations, and accurate record-keeping. Leverages international accounting experience to enhance analytical and problem-solving skills. Committed to delivering exceptional service in both client-facing and operational environments.
Work History
Registered Behavior Technician
1 Year 4 Months- Implemented individualized treatment plans based on client needs and behavioral assessments.
- Monitored client progress, documenting behavioral changes and outcomes for review.
- Collaborated with multidisciplinary teams to ensure consistency in therapeutic approaches and interventions.
- Assisted in training new staff members on behavior intervention techniques and data collection methods.
- Utilized behavior tracking software to analyze trends and adjust strategies accordingly.
Administrator Assistant
5 Years 8 Months- Coordinated office activities to ensure efficient workflow and effective communication among staff.
- Managed scheduling and appointment coordination for executives, optimizing time management across departments.
- Developed and maintained filing systems, improving document retrieval speed and accuracy for team members.
- Developed training programs for new hires, fostering a culture of continuous learning and professional development.
- Managed patient records using electronic health record systems to ensure data accuracy and compliance.
- Coordinated daily office operations to enhance productivity and streamline workflows.
- Implemented office supply inventory control procedures, reducing costs through effective resource management.
Cosutmer Service Representative
1 Year 7 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Collaborated with team members to enhance store operations and improve workflow efficiency.
- Trained new staff on customer service protocols and store policies, fostering a supportive environment.
- Led initiatives to enhance customer satisfaction through consistent follow-up and feedback collection.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
1 Year 3 Months- Managed daily administrative operations and improved office workflows.
- Coordinated communication between faculty, and students to enhance engagement.
- Implemented scheduling systems for meetings and events to optimize resource allocation.
- Maintained accurate student records and databases for compliance and reporting purposes.
- Oversaw inventory management of school supplies, reducing costs through strategic sourcing.
- Maintained a welcoming front office environment for students, staff, and visitors to promote positive school culture.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Supported the hiring process for new staff members by collecting application materials, scheduling interviews, and preparing offer letters.
Education
Cosmetology - Cosmetology
Pharmacy Technician - Pharmacy
Accounting Technician - Accounting And Finance
Skills
CORE COMPETENCIES
• Multi-Line Phone Systems
Front-Desk Reception
Calendar Management & Client Scheduling
• Financial Documentation
General Ledger Oversight
Account Reconciliation & Auditing
• Objective Data Collection
Database Maintenance & Confidential Records Management
• Regulatory Compliance & Quality Assurance (HIPAA
Financial & Licensing Standards)
• Client Onboarding
Needs Assessment
Relationship Management & Advisory
• Critical Thinking
Analytical Problem-Solving & Quantitative Data Analysis
• Microsoft Office Suite (Advanced Excel)
POS Systems & Office Management Software
• Conflict Resolution
Crisis De-escalation
Active Listening & Professional Communication
• High Attention to Detail
Task Prioritization & Adaptability in Fast-Paced Environments
• Bilingual Communication & Cultural Sensitivity in Diverse Settings
Certification
- RBT - Registered Behavior Technician
- PCM - Professional Crisis Management
- 2-15 Life and Health (L&H) Insurance Agent
- CNP - Certified Notary Public
- CPhT - Certified Pharmacy Technician
- Certified Cosmetologist
Timeline
Registered Behavior Technician
ATH Behavioral Services, Inc
04.2025 - CurrentRead More
Administrator Assistant
Sunshine Behavior Center
04.2019 - 12.2024Read More
Cosutmer Service Representative
Publix
08.2017 - 03.2019Read More
Administrative Assistant
Fortis College
05.2016 - 08.2017Read More
Beauty Academy of South Florida
Cosmetology from Cosmetology
Read More
Fortis College
Pharmacy Technician from Pharmacy
Read More
Economia Habana
Accounting Technician from Accounting And Finance
Read More