SARIETTE DJEMBA
Walnut Creek,CA
Summary
Compassionate and reliable professional with 7+ years of experience in customer service, caregiving, and administrative support. Proven ability to provide attentive care, manage daily task, and support individuals with diverse needs. Strong communication skills with experience in banking support, client relations, and team coordination. Bilingual in French and English, committed to delivering high-quality and respectful service.
Overview
22
22
years of professional experience
Work History
Sales Associate
Vertbaudet (European children’s Apparel)
Paris, France
01.2011
- Assisted customers and processed transactions
- Maintained store organization and cleanliness
- Delivered excellent customer service
Nanny/Caregiver
Private Family
Walnut Creek, CA
01.2024 - Current
- Provide full-time care for children in a safe and structure environment
- Assist with daily routines, meals, hygiene, and transportation
- Support emotional development and maintain communication with parents
Customer Service & Scheduling Coordinator (Cleaning Services)
Avignon
Avignon, France
01.2019 - 01.2020
- Managed client relationships and service requests
- Recruited and coordinated cleaning staff
- Organized schedules and assigned tasks based on client needs
- Ensured service quality and customer satisfaction
Client Service Advisor
Creacard
Paris, France
01.2016 - 01.2019
- Assisted customers with banking services and account inquiries
- Processed documentation with accuracy and attention to detail
- Resolved client concerns and maintained strong relationships
- Ensured compliance with procedures and confidentiality
Receptionist / Front Desk & Customer Service
Multiple Companies
Paris, France
01.2010 - 01.2016
- KPMG – Standardist / Front Desk (2016)
- Croix-Rouge Française – Standardist (2015)
- OPPBTP – Hôtesse d’accueil (2016)
- Proxiserve – Standardist (2014)
- Groupama Banque – Standardist (2013)
- Septodont Laboratoire – Hôtesse d’accueil (2012)
- News Invest – Hôtesse d’accueil (2012)
- Nagra France – Hôtesse d’accueil (2011)
- BPCE – Hôtesse d’accueil (2010)
- Managed front desk operations and welcomed clients
- Handled calls, scheduling, and administrative support
- Maintained organized records and daily operations
Caregiver – Special Needs (Teenager)
Private Family
France
01.2008 - 01.2009
- Provided daily care for a teenager with diabetes and special needs
- Assisted with daily activities and ensured a safe environment
- Transported client to medical appointments
- Administered insulin after receiving training from a nurse
Promotional Sales Associate / Brand Ambassador
Sorepca
Cameroon
01.2004 - 01.2005
- Promoted beverage products through in-store events and brand activations
- Engaged customers, presented products, and encouraged purchases
- Set up and managed promotional stands in retail environments
- Built customer relationships and supported product visibility
- Assisted with distribution support for retail partners
Education
High School Diploma - French Baccalaureat
CameroonSkills
Caregiving & ADLs
Patient Support
Customer Service
Communication
Food Handling & Distribution
Cleaning & Sanitization (EVS)
Transportation Assistance
Medication Support (Insulin Administration)
Administrative Support
Data Entry
Microsoft Word & Excel
Attention to Detail
Teamwork
Time Management
Problem Solving
LANGUAGES
French (Native)
English (Conversational/Professional)
Professional Working
TRAINING / PROFESSIONAL DEVELOPMENT
- Customer Service & Card Processing – External Training, Creacard, Paris, France | 2016 (4-week program)
- Trained by a professional customer service company to handle client interactions and card processing
- Learned to process card orders and manage client documentation
- Developed skills in communication, client problem resolution, and compliance with banking procedures
For caregiver roles: • Reading • Cooking / baking • Walking / light exercise • Spending time wit
For caregiver roles:
- Reading
- Cooking / baking
- Walking / light exercise
- Spending time with family
- Volunteering
- Listening to music
- Child-friendly activities (games, learning activities)
- Reading
- Learning new skills
- Technology / computers
- Organization / planning
- Language learning
- Team activities
- Fitness / wellness
Additional Information
Fluent in French and English
• Strong communication and problem-solving skills
• Comfortable handling cash and transactions
• Available for flexible schedules
Timeline
Nanny/Caregiver
Private Family
01.2024 - Current
Customer Service & Scheduling Coordinator (Cleaning Services)
Avignon
01.2019 - 01.2020
Client Service Advisor
Creacard
01.2016 - 01.2019
Sales Associate
Vertbaudet (European children’s Apparel)
01.2011
Receptionist / Front Desk & Customer Service
Multiple Companies
01.2010 - 01.2016
Caregiver – Special Needs (Teenager)
Private Family
01.2008 - 01.2009
Promotional Sales Associate / Brand Ambassador
Sorepca
01.2004 - 01.2005