Sarika DaCosta
Fort Lauderdale,FL
Overview
17
17
years of professional experience
1
1
Certification
Work History
Traffic Management and Dispatcher TSM&O
Florida Department of Transportation-TMC
06.2022 - Current
- Responsible for monitoring I-595 roadways and Express Lanes and verifying any impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources.
- Actively enter and maintain all incidents in SunGuide database accurately recording traffic incident status information
- Timely dissemination of information through utilization of ITS devices (Dynamic Message Sign, Public Information Displays, 511, and email alerts) to I-595 customers. Inputting and activating ITS devices for FDLE approved Amber, Silver, Purple and LEO Alerts.
- Responsible for two-way radio, email and telephone incident notification to other districts and I-595 personnel.
- Activation and timekeeping of I-595 Rapid Incident Scene Clearance (RISC) program.
- Contact necessary on-call personnel (Roadway Maintenance or Construction) for incident scene needs as determined by emergency guidelines documents.
- Dispatching Road Ranger and monitoring radio to ensure that all pertinent information is being logged in SunGuide software.
- Monitor status of all ITS devices, Express Lanes Assets and systems and troubleshoot as necessary.
- Report device and system outages to ITS Operations Team and document in MIMS system.
- Real-time quality control of information being displayed on DMS, and Florida 511 website.
- Monitoring cameras regularly to detect events as allowed by incident workload on any given shift.
- Answering phone calls and documenting SunGuide reports for ITS Maintenance contractors doing preventative maintenance and repairs to ITS field devices.
- Awareness and management of special events that impact I-595 roadways.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Consistently met performance metrics for call handling, contributing to overall success of department.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Office Manager
First Choice Wellness
01.2020 - 12.2024
- Maintain accountability for schedule book
- Data entry into Chirofusion, OpenPM, Chirotouch, Chirosuite, Monday.com, Salesforce
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintain AHCA qualifications and policies were followed and up to date
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Certified chiropractor assistant assisted with therapies such as Stim/EMS, Traction, Laser, Hot/Coldpack, HME equipment
- Billing to auto insurance companies, CPT coding, ICD 9 codes
- Maintain inventory of all office supplies.
- Check patients in and make sure schedule reflects appointment status
- Prepare new patient charts
- Assist with filing PIP suits
- Speak to attorney office and case managers for patient updates, records, ledgers
- Refer patients for MRI, X-RAY and Orthopedic
- Hired employees
- Maintain Excel sheet of all patients and information pertaining to case
- File explanation of benefits
- Patient intake
- Discuss reduction letters of case settlements
- Organize and maintain file system
- Manages performance of staff, including evaluations, disciplinary action, and terminations. Ability to establish and maintain effective working relationships with patients, staff and physicians.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Executive Assistant
Exquisite Choice Solutions
01.2019 - 12.2020
- Answered telephones, scheduled appointments, greeted patients
- Executive Assistant with 3+ years of experience providing administrative support to C-Suite executives
- Organization: Adept at scheduling meetings, preparing agendas, and following up on action items
- Problem-solving: Possess strong quantitative problem-solving and prioritization skills
- Manage and prioritize our partners’ schedules to ensure that their time is focused on critical, strategic issues
- Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention
- Perform a variety of accounting activities, such as preparing between 10 and 20 check requests, expense reports, purchase orders, and invoices each week
- Ensure and maintain confidentiality of all communications and documentation
- Pulled credit reports
- Acting as a point of contact for phone calls and correspondence
- Arranging meetings and travel
- Handling errands and day-to-day tasks for the employer
Senior Order Processor/Manager
Centerfield Media
01.2012 - 12.2019
- Answer in-bound calls
- Greet and assist customers
- Handle and resolve customer complaints
- Manage customer accounts
- Attention to detail and accuracy
- Adaptability
- Stress tolerance
- Developed interpersonal, listening, problem analysis and problem-solving skills
- Daily responsibilities include but not limited to:
- Preparing sales contracts for signature utilizing E-Sign, programs (Docusign, Hello Sign)
- Quality assurance on all incoming sales contracts
- Submission of all completed sales contracts to provider portal
- Tracking of order status updates through to install
- Data entry into CRM (RPM Telco) for reporting and commissioning purposes
- Problem solving installation issues related to construction which included:
- Ensuring ass additional documentation (ROE’s, CJ’s) are signed by the customer to keep their installation on track
- Have all available secondary or tertiary options available for customer in case of prolonged construction timeframe
- Weekly provider calls to review the funnels of all orders in flight
- Generated Comcast Business reporting in Excel to help track orders in both pre and post OA status. This allowed us to communicate back out to Comcast PSC’s in a quick and organized manner that was scalable
- Capable of working independently or with a group of people toward a common goal
- Exceptional writing skills in English when contacting people via email
- Sales skills allowed me in certain instances to resell the value of a provider or level of service to the customer, ultimately retaining that customer
- Management of 15 customer service Reps and customer accounts
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order form
- Work with multiple providers residential, wireless and B2B systems for Salesforce, Kingcom. Spectrum, Vivint, agent console and business console
Sales Rep/Account Manager
Fusion Marketing
01.2009 - 12.2009
- Generated quality leads
- Build relations with customers to sign up for leads
- Trained others
- Face to face with customers building rapport to sell
Independent Contractor
Uber Eats, DoorDash, Instacart, Roadie, ProMed Express
- Delivering for blood bank to hospitals
Medical Assistant Externship (180 Hours) One Year Experience
Forest Hills Orthopedic Group - Forest Hills, NY
01.2008 - 12.2008
- Answered telephones, scheduled appointments, greeted patients Updated and filed patients’ medical records, and made notations on charts
- Set-up examination rooms, and changed dressings
- Prepared patients for examination and assisted physician during examination Completed MRI’s
- Sterilized medical instruments and kept examining rooms neat and clean
Education
Bachelor of Science - Criminal Justice
Strayer University
Miramar, FL12.2021
Associate Degree - Medical Assisting
Plaza College
Jackson Heights, NY12.2008
Skills
- Hands-on training in billing, collections, medical records, insurance processing Type 60 wpm; Software applications: MediSoft, Microsoft Word, Excel Completed coursework in medical law and ethics, Good people skills with ability to relate to patients of various cultures and languages Experience in SalesForcecom, Microsoft CRM, Siebel 75, Oracle 11I, Lawson, Peoplesoft, JD Edwards, Microsoft Word, Microsoft Excel, Business Objects, Comcast Control Center, Telarus Back office, QuickbooksRPM
- DocuSign
- Accounts Payable
- Payroll
- Office Management
- Administrative Experience
- Event Planning
- Personal Assistant Experience
- Office Administration
- Microsoft Outlook
- Account Management
- Microsoft SharePoint
- SOX
- Management
- Medical Imaging
- Databases
- Certified Chiropractic Assistant (5 years)
- Budgeting
- Notary (1 year)
- Safety compliance
- Workload management
- Client relationship building
- Deadline adherence
- Schedule management
Certification
Driver's License
Timeline
Traffic Management and Dispatcher TSM&O
Florida Department of Transportation-TMC
06.2022 - Current
Office Manager
First Choice Wellness
01.2020 - 12.2024
Executive Assistant
Exquisite Choice Solutions
01.2019 - 12.2020
Senior Order Processor/Manager
Centerfield Media
01.2012 - 12.2019
Sales Rep/Account Manager
Fusion Marketing
01.2009 - 12.2009
Medical Assistant Externship (180 Hours) One Year Experience
Forest Hills Orthopedic Group - Forest Hills, NY
01.2008 - 12.2008
Independent Contractor
Uber Eats, DoorDash, Instacart, Roadie, ProMed Express
Associate Degree - Medical Assisting
Plaza College
Bachelor of Science - Criminal Justice
Strayer University
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