Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Sarika Mohan

Sugar Land,TX

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Anil Patel
Houston, TX
11.2019 - 03.2021
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Collected deposits or payments and arranged for billing.

Cashier/Waitress Trainee

Russo's Pizza Kitchen
Houston, TX
01.2019 - 04.2019
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded to ad hoc cleaning duties at end of shift.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Science -

San Jacinto College
Pasadena, TX
12-2020

Skills

  • Scheduling
  • Complaint resolution
  • Paperwork processing
  • Coordination
  • Calm demeanor
  • Complaint handling
  • Time management
  • High-energy attitude
  • Problem-solving
  • Team collaboration
  • Punctuality and reliability
  • Multi-task management
  • Technical troubleshooting
  • Multitasking and organization
  • Task prioritization
  • Critical thinking
  • Documentation
  • Spreadsheets
  • Appointment scheduling
  • Multi-line phone talent
  • Multi-line telephone operations
  • Call escalation
  • Call center operations
  • Call center experience

Affiliations

  • arts and crafts
  • figure skater
  • painter
  • cooking
  • poetry
  • dancer
  • singer

Languages

English
Professional
Tamil
Professional
Arabic
Elementary
Hindi
Elementary

Certification

  • pharmacy technician trainee

Timeline

Customer Service Representative

Anil Patel
11.2019 - 03.2021

Cashier/Waitress Trainee

Russo's Pizza Kitchen
01.2019 - 04.2019

Associate of Science -

San Jacinto College

Similar Profiles

CREATE PROFILE
Sarika Mohan