Sarina Aragon-Lopez

Salary: $17 per hour HL3

32-40 Hours per Week

• Gathered and organized materials to support operations.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Organized, maintained and updated information in computer databases.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Processed invoices from vendors to ensure proper payment

Salary: GS8 Step 01- $56,000 per year

40 hours per week

• Reduced risks and emergency response issues by observing public safety field units.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Vetted individuals to determine fitness for base access via criminal records checks.
• Assisted callers in emergency situations with appropriate information and support.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
• Proved successful working within tight deadlines and fast-paced environment.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Followed established protocols for professional handling of emergency situations.
• Provided on-the-job training and coaching to develop new dispatchers.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Prioritized emergency calls to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Salary: $14.16 per hour HL3

32-40 Hours per Week

• Resolved issues through active listening and open-ended questioning, escalating major problems to management
• Monitored and directed incoming mail and prepared outgoing mail.
• Monitored front areas so that questions could be promptly addressed.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Maintain control and issuance of store credit cards to co-workers for business purchases
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.