Sarina Fritts
Store Manager
Landenberg,PA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Oxford, PA
03.2021 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista Trainer
STARBUCKS COFFEE COMPANY
Wilmington, DE
12.2020 - 03.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Barista
STARBUCKS COFFEE COMPANY
Wilmington, DE
09.2019 - 12.2020
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Box Office Cashier
Cinemark
Wilmington, DE
03.2019 - 01.2020
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Cashier
Acme Markets, Inc
Wilmington, DE
08.2018 - 12.2018
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
Education
BBA - Business
Arizona State University
Tempe, AZ 10.2021 - Current
High School Diploma -
Alexis I Dupont HS
Wilmington, DE 08.2016 - 05.2020
Skills
Inventory control and record keeping
Strategic planning
Cash handling expertise
Starbucks operations experience
Complaint resolution
Creative problem solving
Quality assurance
Excellent written and oral communication
Organization and Time Management
Teamwork and Collaboration
Timeline
BBA - Business
Arizona State University
10.2021 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2021 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
12.2020 - 03.2021
Barista
STARBUCKS COFFEE COMPANY
09.2019 - 12.2020
Box Office Cashier
Cinemark
03.2019 - 01.2020
Customer Service Cashier
Acme Markets, Inc
08.2018 - 12.2018
High School Diploma -
Alexis I Dupont HS
08.2016 - 05.2020