Summary
Overview
Work History
Education
Skills
References
Timeline
Bartender

Sarina Hernandez

Amarillo,TX

Summary

Dedicated customer service representative with extensive industry experience and a strong focus on customer satisfaction. Proven ability to establish rapport and cultivate partnerships, contributing positively to business growth. Recognized for an upbeat attitude and effective communication skills that enhance team collaboration and client relationships. Committed to leveraging expertise to drive company success through exceptional service delivery.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Xcel Energy
04.2025 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Bartender

Pondaseta
04.2025 - Current
  • Maintained cleanliness and organization of bar area, enhancing customer experience and operational efficiency.
  • Provided excellent customer service by engaging patrons and responding to inquiries promptly and professionally.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Customer Service Representative

OfficeWise
04.2024 - 04.2025
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Bartender/Server

Joe Taco
03.2021 - 03.2025
  • Provided drink suggestions to customers based on their preferences.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Trained new bartenders on drink preparation and upselling techniques.

Manager/Server

Malcolm's
10.2020 - 03.2021
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed daily operations of the store, including scheduling and supervising staff.

Waitress / Bartender

Abuelo’s Mexican Embassy
11.2019 - 03.2020
  • Maintain full knowledge of bar and menu items.
  • Prepare alcoholic and non-alcoholic beverages.
  • Responsible for maintaining the cash drawer, opening, and closing tabs.
  • Replenish food and other serving items as necessary
  • Responsible for greeting guests and taking orders.
  • Restock and replenish inventory, and supplies.

Supply/Inventory Control Specialist

Tyson Food Inc.
03.2013 - 09.2019
  • Responsible for the inventory window, ordering, and returns.
  • Performed a variety of inventory control and auditing to verify accuracy.
  • Work with other departments to ensure quality and control of the product.
  • Training of oncoming staff members.
  • Assume responsibility in the absence of the manager.
  • Managed, tracked, and coordinated shipments.

Huey Helicopter Electrician

Bell Helicopter
06.2012 - 02.2013
  • Responsible for reading blueprints in order to install wiring properly.
  • Installed, adjusted, tested, modified, repaired, and maintained electrical parts.
  • Interpret computer data, wiring diagrams, and technical data.
  • Maintain a safe and clean work environment.
  • Use and maintain common and special tools.

Waitress/Bartender/Catering

Jorge’s Bar & grill
04.2009 - 06.2012
  • Manage all catering services and staff.
  • Completing assigned side work duties at the beginning and end of the shift.
  • Provide friendly, efficient customer service.
  • Responsible for maintaining the cash drawer, opening, and closing tabs.
  • Supervised and trained staff in all aspects of the bar and serving.

Education

General Education -

Amarillo Community College
Amarillo, TX

Skills

  • Office Softwares: Word
  • Scheduling
  • Outlook
  • Positive and professional
  • Staff training
  • Supervision
  • Delegation
  • 10 Key by touch

References

Available upon request

Timeline

Customer Service Representative

Xcel Energy
04.2025 - Current

Bartender

Pondaseta
04.2025 - Current

Customer Service Representative

OfficeWise
04.2024 - 04.2025

Bartender/Server

Joe Taco
03.2021 - 03.2025

Manager/Server

Malcolm's
10.2020 - 03.2021

Waitress / Bartender

Abuelo’s Mexican Embassy
11.2019 - 03.2020

Supply/Inventory Control Specialist

Tyson Food Inc.
03.2013 - 09.2019

Huey Helicopter Electrician

Bell Helicopter
06.2012 - 02.2013

Waitress/Bartender/Catering

Jorge’s Bar & grill
04.2009 - 06.2012

General Education -

Amarillo Community College

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