Sarina Jones
Norfolk,VA
Summary
I am currently looking for a full time position in an environment that offers a greater challenge. As well as show my history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Branch Manager
Atlas Credit Company, Inc
Virginia Beach, VA
11.2022 - Current
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated approval or rejection of lines of credit or commercial, or personal loans.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversee daily operations of the branch, Greet customers with a smile and friendly, customer complaints, count and deposit large amount of money, Answer incoming and outgoing calls.
- Inform customers about new loans and promotions
Customer Service Representative
Alorica
Virginia Beach, VA
06.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Create cases for disputes
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Loan Max Title Loans
Virginia Beach, VA
10.2016 - 05.2021
- Verified client financial information to determine creditworthiness and loan eligibility.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Greets customers warmly and kindly, Answer incoming calls, Make outbound calls to update customers about loans status, Count and deposit money.
Education
GED -
Even Start Family Literacy Program
Norfolk, VA09-2012
Skills
- Financial Oversight
- QuickBooks Experience
- Work Prioritization
- Sales Professional
- Shift Scheduling
- Relationship Building
- Interviewing and Hiring
- Operational Reports
- Branch Operations Management
- Employee Development
- Excellent Work Ethic
- Multi-Tasking Ability
- Decision-Making
- Excellent Time Management Skills
References
References available upon request.
Timeline
Branch Manager
Atlas Credit Company, Inc
11.2022 - Current
Customer Service Representative
Alorica
06.2021 - 11.2022
Customer Service Representative
Loan Max Title Loans
10.2016 - 05.2021
GED -
Even Start Family Literacy Program
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