Summary
Overview
Work History
Education
Skills
Timeline
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Sarina Jones

Fort Wayne,IN

Summary

Experienced with inventory management, logistics, and customer service. Utilizes effective organizational skills to maintain accurate records and ensure timely availability of parts. Track record of providing excellent customer service and collaborating well with team members.

Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.

Overview

7
7
years of professional experience

Work History

CNA/QMA

Rosewood Staffing LLC
Churubusco, IN
12.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Reordered medication to maintain adequate supply.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Supported needs of 15+ residents under long-term care.

Warehouse Fulfillment Associate

Amazon
07.2023 - 11.2024
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Demonstrated adaptability by cross-training in multiple roles within a warehouse, increasing overall workforce flexibility.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
  • Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Inspected items for any damages and reported discrepancies to supervisor.

Line Assembler

TI Automotive Systems
05.2022 - 06.2023
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
  • Promoted an efficient and positive work atmosphere by actively participating in team meetings, offering suggestions for improvement, and supporting fellow line assemblers during peak workload periods.
  • Enhanced production efficiency by assembling components according to specifications and following standard procedures.

Customer Support Specialist

Navient Department of Education
12.2019 - 12.2021
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.
  • Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Customer Service Representative

Anthem Blue Cross Blue Shield
11.2018 - 11.2019
  • Participated in industry-related conferences, seminars, and workshops to stay current on market trends and expand professional network.
  • Resolved billing disputes between clients and carriers efficiently, preserving positive working relationships among all parties involved.
  • Educated employers on the benefits of various plan options, empowering them to make informed decisions about their health insurance selections.
  • Generated new business leads through targeted marketing efforts and strategic networking within the local community.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Provided comprehensive customer service to drive client satisfaction.
  • Educated clients on insurance policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate of Science - Business Administration

Indiana Technology Institute
Fort Wayne, IN
05-2021

GED -

Anthis Career Center
Fort Wayne, IN
05-2013

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Customer service, education and counseling
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration

Timeline

CNA/QMA

Rosewood Staffing LLC
12.2024 - Current

Warehouse Fulfillment Associate

Amazon
07.2023 - 11.2024

Line Assembler

TI Automotive Systems
05.2022 - 06.2023

Customer Support Specialist

Navient Department of Education
12.2019 - 12.2021

Customer Service Representative

Anthem Blue Cross Blue Shield
11.2018 - 11.2019

Associate of Science - Business Administration

Indiana Technology Institute

GED -

Anthis Career Center

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