Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SARINA KLEPPIN

Menomonee Falls

Summary

Detail-oriented and highly experienced Credit and Customer Service Advisor with over a decade of progressive experience in operations, fraud investigation, and exception reporting within the financial services industry. Recognized for ensuring compliance, identifying process inefficiencies, and enhancing data accuracy. Strong problem-solving abilities, process improvement initiatives, and exceptional customer resolution skills.

Overview

30
30
years of professional experience

Work History

Credit and Customer Service Advisor – Exceptions Reporting

KOHL’S
01.2019 - 03.2025
  • Analyzed account anomalies and ensured compliance with process standards through exception reporting.
  • Validated deceased accounts, handled special account statuses (e.g., legal, cease & desist), and managed correction of misclassified accounts.
  • Partnered with Fraud Department (Nov 2023 – Mar 2024) to investigate non-identity theft fraud claims.
  • Audited charged-off accounts and issued refunds where applicable.
  • Ensured accuracy in reporting using Neu Analytics and e-OSCAR tools.
  • Worked fully remote May 2020 – Mar 2025, maintaining productivity and compliance in a virtual environment

Credit and Customer Service Advisor – Operations

KOHL’S
11.2017 - 01.2019
  • Executed Credit Bureau resets and implemented SCRA benefits for military customers.

Operations Specialist | Sr. Representative | Advocate I, II, III

KOHL’S
03.2014 - 11.2017
  • Processed indirect credit bureau disputes and managed financial control correspondence.
  • Led compliance audits and trained in multiple business lines to support peak operations.
  • Recognized for initiative and ability to adapt to high-pressure situations.
  • Supported RMO Exceptions Reporting on a six-month rotation.

Strategic Specialist

KOHL’S
02.2013 - 03.2014
  • Conducted skip-tracing and analyzed data from vendors and online tools to locate customers and resolve delinquent accounts.

Collections Representative I & II

KOHL’S
03.2012 - 02.2013
  • Managed inbound/outbound calls and negotiated payment arrangements.
  • Exceeded productivity metrics and received multiple performance recognitions.

Property Manager / Key Training Professional

PUBLIC STORAGE, INC
02.1995 - 03.2012
  • Oversaw facility operations, managed accounts, and maintained high levels of customer satisfaction.
  • Trained and certified new property managers across the district.
  • Achieved and maintained delinquency targets through proactive customer outreach.

Education

High School Diploma -

Milwaukee Trade And Technical High School
Milwaukee

Skills

  • Exception Reporting & Analysis
  • Credit bureau reporting expertise
  • Compliance & Regulatory Standards (SCRA, Bankruptcy, Cease & Desist)
  • Process Improvement & Auditing
  • Fraud investigation proficiency
  • Customer engagement
  • Ensuring data integrity
  • Training & Cross-Functional Support

Accomplishments

  • Promoted and transitioned through 8 roles at Kohl’s, demonstrating strong performance and adaptability.
  • Selected for Fraud Department support in 2023 for investigative expertise.

Timeline

Credit and Customer Service Advisor – Exceptions Reporting

KOHL’S
01.2019 - 03.2025

Credit and Customer Service Advisor – Operations

KOHL’S
11.2017 - 01.2019

Operations Specialist | Sr. Representative | Advocate I, II, III

KOHL’S
03.2014 - 11.2017

Strategic Specialist

KOHL’S
02.2013 - 03.2014

Collections Representative I & II

KOHL’S
03.2012 - 02.2013

Property Manager / Key Training Professional

PUBLIC STORAGE, INC
02.1995 - 03.2012

High School Diploma -

Milwaukee Trade And Technical High School

Similar Profiles

CREATE PROFILE
SARINA KLEPPIN