SARINA KYLE
Summary
Dynamic professional with extensive experience in banking and training. Proven track record in fraud investigation and customer service excellence. Adept at enhancing operational efficiency and fostering team development, leveraging strong leadership and analytical skills to drive results and improve client satisfaction.
Overview
18
18
years of professional experience
Work History
Corporate Trainer
Everise
08.2025 - Current
- Developed training programs to enhance employee skills and knowledge.
- Assessed training needs through surveys and feedback sessions.
- Created instructional materials for various corporate training sessions.
- Evaluated training effectiveness through participant assessments and follow-ups.
CALL CENTER REP
Next Rep MarketPlace
12.2024 - 03.2025
- Efficiently managed customer calls, ensuring accurate account updates and superior service.
- Resolved customer inquiries promptly, enhancing satisfaction and retention.
- Collaborated with team to maintain high service standards and improve call handling efficiency.
- Managed high-volume inbound calls, resolving customer inquiries efficiently and enhancing overall satisfaction.
LOAN OFFICER
PeopleFund (CDFI)
Fort Worth
07.2021 - 10.2024
- Guide clients to optimal loan choices, enhancing financial outcomes.
- Educate clients, fostering informed financial decisions.
- Ensure documentation accuracy, streamlining underwriting.
- Explain SBA products clearly, improving client understanding.
- Collaborate with organizations, expanding community reach.
- Facilitated client education sessions, enhancing financial literacy and empowering sound loan decisions, resulting in increased client satisfaction.
FRAUD ANALYST II
Bank of America
Fort Worth
10.2020 - 07.2021
- Analyzed fraudulent activities, resolving claims with a focus on customer satisfaction.
- Managed debit card processes, ensuring accuracy and security of account information.
- Collaborated with teams to enhance fraud detection, achieving measurable improvements.
- Analyzed complex data sets to identify patterns in fraudulent activities, resulting in enhanced detection and prevention strategies.
HEAD BANK TELLER
Woodforest National Bank
Greenville
02.2019 - 10.2020
- Led branch operations, enhancing efficiency and customer satisfaction.
- Trained new staff, improving team performance and service consistency.
- Managed cash flow, ensuring accurate supply and demand balance.
- Implemented customer engagement strategies, boosting client retention.
- Streamlined procedures, achieving measurable operational improvements.
- Orchestrated a team of tellers to deliver exceptional customer service, enhancing customer satisfaction and loyalty through personalized banking solutions.
- Managed branch operations, ensuring teller audit accuracy and cash vault reconciliation.
- Approved employee time and over-limit transactions to maintain operational efficiency.
BRANCH MANAGER
Hope Credit Union
Moorhead
03.2018 - 02.2019
- Processed personal loans, enhancing financial accessibility for members and non-members.
- Held NMLS number, promoted financial literacy through community education initiatives.
- Increased branch membership by actively participating in community service events.
- Enhanced operational efficiency by implementing streamlined processes for teller audits and cash vault reconciliations, resulting in reduced errors and improved accuracy.
ASSISTANT BRANCH MANAGER
Woodforest National Bank
Indianola
11.2015 - 03.2018
- Managed branch cash flow and balanced cash drawers regularly.
- Trained new staff on customer service protocols and operational procedures.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided bank leadership in absence of branch manager.
ASSOCIATE MANAGER
Simply Fashion
Greenville
05.2008 - 07.2015
- Managed store operations, ensuring seamless opening and closing.
- Handled payroll and shifts, optimizing workforce efficiency.
- Organized sales floor, enhancing product visibility and sales.
- Processed shipments, maintaining inventory accuracy.
- Implemented strategic merchandising plans, increasing sales by enhancing product visibility and optimizing inventory turnover.
Education
HIGH SCHOOL DIPLOMA -
Greenville Weston High School
Greenville, MSSkills
- Banking
- Loan origination
- Sales
- Business development
- Credit analysis
- Underwriting
- Fraud investigation
- Risk management
- Leadership
- Cash handling
- Payroll
- Time management
- Customer service
- Training
- Workday
Languages
English, Native
Timeline
Corporate Trainer
Everise
08.2025 - Current
CALL CENTER REP
Next Rep MarketPlace
12.2024 - 03.2025
LOAN OFFICER
PeopleFund (CDFI)
07.2021 - 10.2024
FRAUD ANALYST II
Bank of America
10.2020 - 07.2021
HEAD BANK TELLER
Woodforest National Bank
02.2019 - 10.2020
BRANCH MANAGER
Hope Credit Union
03.2018 - 02.2019
ASSISTANT BRANCH MANAGER
Woodforest National Bank
11.2015 - 03.2018
ASSOCIATE MANAGER
Simply Fashion
05.2008 - 07.2015
HIGH SCHOOL DIPLOMA -
Greenville Weston High School