Deliver technical support to end users via phone, email, and in-person, ensuring timely and effective resolution of IT issues.
Keeping track of support requests and resolutions using ServiceNow platform.
Collaborated on and recommended solutions for recurring technical issues to improve system reliability and user experience.
Research Assistant
Ohio State University- Institute for Behavioral Medicine Research
10.2023 - 05.2025
Performing laboratory experiments such as polymerase chain reaction, DNA isolation.
Operating scientific equipment including electrophoresis machines, Metrocycler, centrifuge.
Recording and analyzing lab results and data.
Summer Analyst
Accenture
06.2024 - 08.2024
Working directly with asset management team to implement system updates, data conversion and transformation, data mapping, developing test cases for quality verification, resolve open action items, data analysis using Microsoft Office suite.
Data Science Intern
Nationwide Mutual Insurance Company/Ohio State University
Columbus
09.2021 - 02.2022
Building web pages using R, HTML, CSS and Github.
Education
Bachelor of Science Degree - Electrical and Computer Engineering
Ohio State University
Columbus, OH
12.2026
Associate of Applied Science Degree - Software Development
Columbus State Community College
Columbus, OH
Skills
Oscilloscopes
Multimeters
Printed circuit boards
Bread boards
Java
C#
Python
R
JavaScript
HTML
GitHub
AutoCAD
Extracurricular Activities
Buckeye Space Launch Initiative - Avionics Team Honda Launchpad Talent Cohort Program (Fall 2024 - present) NASA L'Space Mission Concept Academy - Fall 2024
Timeline
IT intern
Battelle
05.2025 - Current
Summer Analyst
Accenture
06.2024 - 08.2024
Research Assistant
Ohio State University- Institute for Behavioral Medicine Research
10.2023 - 05.2025
Data Science Intern
Nationwide Mutual Insurance Company/Ohio State University
09.2021 - 02.2022
Bachelor of Science Degree - Electrical and Computer Engineering
Ohio State University
Associate of Applied Science Degree - Software Development