Sarina Medina

Custom Department Associate

• Managed the custom apparel workflow from initial customer contact through final delivery, ensuring accuracy and timely completion.

• Served as the first point of contact for customers, introducing services, confirming job specifications (quantities, sizes, artwork), and gathering details for accurate quotes and mockups.

• Prepared detailed quotes in QuickBooks for silk screening, embroidery, heat press, and vinyl/DTF decal orders.

• Created professional mockups using Adobe Express and Vinyl Master for a wide range of apparel (e.g., vests, hard hats, t-shirts, polos, hats).

• Maintained ongoing communication with customers, conducting weekly follow-ups to address questions and secure approvals.

• Tracked job progress using Excel, updating statuses, notes, and follow-up records.

• Organized and managed digital customer files via Google Drive, including mockups, artwork, films, and completed projects.

• Coordinated with vendors daily to confirm product pricing and availability to ensure seamless order fulfillment.

Safety PPE Department Associate

• Updated and maintained the “Daily Sales Tracker” by scanning and logging sales orders, purchase orders, returns, and receipts.

• Processed PPE order requests by researching order history, confirming pricing, and preparing quotes using QuickBooks.

• Verified customer price sheets, previous estimates, and vendor updates to ensure accurate and current pricing (within 60-day vendor check policy).

• Entered sales orders in QuickBooks from weekly PPE “Swift Stock” restocking reports documented by drivers.

• Processed customer payments via QuickBooks and Square, supporting accurate daily invoicing.

• Assisted with liquidation inventory management by conducting price checks and tracking sales activity.

• Supported walk-in customers with product details and pricing for PPE items (vests, hard hats, safety glasses, gloves, etc.), and coordinated with sales representatives for additional product needs.

• Communicate with technicians and project manager personnel to coordinate timely delivery of construction services to residential and commercial clients.
• Manage conflict resolutions with customers, technicians, and other personnel to encourage professional relationships and promote trust.
• Direct dispatching, routing and file keeping for each active job which includes auditing, tracking, and updating customers’ files.
• Train and provide guidance to new team members to apply best practices and comply with protocols and regulations.

• Assist clients with daily living needs to maintain self-esteem and general wellness.
• Assist with meal preparation, and medication/appointment reminders.
• Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.

• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plan of care.
• Reviewed the AZPMP (ARIZONA PRESCRIPTION MONITORING PROGRAM) to determine if a patient filled a narcotic outside of the pain practice. If so, I educated the patient on how that breaks the contract with the pain center and may affect future narcotic refills within.
• Reviewed patients’ past discrepancies, provider progress notes and medical history to determine if they’re eligible for a medication refill.
• Advised patients on pre- and post-operative care medication administration and indication emergency care.

• Reviewed delinquent accounts with customers to offer all possible solutions to avoid disruption of water services.
• Assisted customers in understanding their billing status by reviewing their water usage history, payment history and efficient ways to conserve water usage.
• Set furthest payment extensions and provided resources to customers with financial difficulties.
• Educated customers on how to properly read their water meters so that they may monitor their water usage to decrease the chances of unusually high bills and to be able to detect possible leaks.

• Processed online prescriptions for OptumRx patients.
• Followed HIPAA guidelines by verifying patients’ demographic information matched each online prescription.
• Updated doctors contact information regularly to avoid delays in prescription deliveries to the patients.
• Updated prescription statuses by searching patients records for approval or denial responses from their medical providers.

• Maintained message content, tone, and emotion as closely as possible.
• Provided cultural input to speakers to help parties understand one another for those who did not speak similar languages as each other.
• Facilitated interpreting services to law enforcement, medical offices, courts, insurances and many more different professions.
• Reviewed translated content for cultural sensitivity and use of universal Spanish.