Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarina Milito

Summary

Operations & Logistics Manager with 15+ years of experience driving operational efficiency, enhancing customer satisfaction, and optimizing supply chain and logistics processes. Skilled in team leadership, strategic planning, and process improvement, consistently delivering measurable results. Highly adaptable to new situations and committed to bringing value to every team. Proficient in Microsoft Office and conflict resolution, with a passion for innovating and improving operations within growing, forward-thinking organizations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Logistics Coordinator

Artskills
10.2024 - Current
  • Use appropriate tools, including NetSuite, EDI, Excel, Customer Portals, and other tools, to enable accurate customer orders, on-time shipments, effective inventory allocation, and attainment of customer fulfillment targets.
  • Prepare and send logistic communication including invoicing, forecasting, and shipment scheduling.
  • Project work for customers including account management, reporting, forecasting, and design
  • Work closely with forecasting and inventory team on customer order activity - including Import and Domestic
  • On-time and in full service targets (OTIF)
  • Order accuracy to reduce customer chargebacks
  • Timely and accurate responses to sales and customers

Operations Manager

Pottery Barn
2015 - 2020
  • Directed sales team to surpass goals, enhancing customer bonds and refining order workflows.
  • Facilitated communication between clients and production, ensuring prompt delivery and issue resolution.
  • Introduced strategies to elevate customer satisfaction and sales, adapting to market shifts.
  • Guided team members, promoting collaboration and improving sales and service techniques.
  • Earned Catch The Spirit Award for exceptional leadership and team performance.
  • Managed all operational procedures including scheduling, warehouse management, inventory systems, and logistics

Server Team Lead

Twisted Olive
05.2018 - 2025
  • Enhance customer satisfaction with efficient service, boosting check size and dining experience.
  • Support team during peak hours, train new servers, and maintain clear communication.
  • Ensure payment accuracy, cleanliness, and execute procedures with precision.
  • Utilize menu knowledge for strategic upselling and informed guest recommendations.
  • Optimize workflow with organized stations, time management, and RAMP adherence.

Store Manager - Temporary Multi Unit Leader

GNC
2022 - 2023
  • Enhanced store performance via strategic inventory management and staff development.
  • Implemented KPI-driven strategies, improving district metrics and store consistency.
  • Mentored managers, fostering leadership and exceeding performance targets.
  • Analyzed metrics, identifying improvement areas, driving measurable results.
  • Aligned staff efforts with goals, achieving significant customer satisfaction.

Floor Lead

Miami Mike's Sports Zone
2012 - 2016
  • Managed events for up to 500 guests, overseeing menu planning and client communication while ensuring compliance with Alcohol Control Board regulations
  • Orchestrated seamless front-of-house and kitchen operations, implementing effective cash handling procedures to prevent losses and maintain financial integrity.
  • Led and mentored staff in a fast-paced environment, fostering a team-oriented atmosphere that enhanced customer satisfaction and operational efficiency.
  • Developed creative solutions for event planning challenges, adapting menus and schedules to meet diverse client needs and maximize guest experiences.
  • Analyzed service patterns and customer feedback to optimize staffing schedules, resulting in improved resource allocation and customer service levels.

Sales Supervisor/Operations Manager

MICHAEL KORS Outlet
2010 - 2014
  • Promoted team growth by conducting weekly one-on-ones, providing constructive feedback, and leading training initiatives across multiple stores.
  • Managed inventory movements, ensuring accurate shipping and receiving processes while maintaining strict cash management procedures.
  • Spearheaded daily operations, delegating tasks and setting clear goals to maximize productivity, quality, and security across the store.
  • Drove sales performance, consistently exceeding daily goals and reinforcing the company standard sales program.
  • Optimized store layout and product presentation by maintaining apparel visual merchandising, executing weekly price changes, and implementing promotional strategies.

Education

Diploma -

North Plainfield High School
North Plainfield, NJ
01.2007

Skills

  • Microsoft Office
  • Team Leadership
  • Loss Prevention
  • Conflict Resolution
  • Logistics Optimization
  • Performance Metrics
  • Operational Efficiency
  • Health and safety compliance

Certification

RAMP Certification

Timeline

Customer Logistics Coordinator

Artskills
10.2024 - Current

Server Team Lead

Twisted Olive
05.2018 - 2025

Operations Manager

Pottery Barn
2015 - 2020

Store Manager - Temporary Multi Unit Leader

GNC
2022 - 2023

Floor Lead

Miami Mike's Sports Zone
2012 - 2016

Sales Supervisor/Operations Manager

MICHAEL KORS Outlet
2010 - 2014

Diploma -

North Plainfield High School

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