Sarina Thomas
North Augusta,SC
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon Fullfilment Center
09.2021 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Customer Service Representative
Teleperformance
03.2020 - 07.2021
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Career Diploma - Medical Administrative Assistant
Penn Foster College
Scottsdale, AZ12-2024
Certificate - Medical Assistant
U.S. Career Institute
Fort Collins, CO10-2024
High School Diploma -
North Augusta High School
North Augusta, SC07-2021
Skills
- Packaging and Labeling
- Order Picking
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Patient Scheduling
- Appointment Scheduling
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon Fullfilment Center
09.2021 - Current
Customer Service Representative
Teleperformance
03.2020 - 07.2021
Career Diploma - Medical Administrative Assistant
Penn Foster College
Certificate - Medical Assistant
U.S. Career Institute
High School Diploma -
North Augusta High School
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