Sarina Weimer

• Provided technical support for hardware and software issues via phone and email using the Service Now program.
• Escalated unresolved issues to senior support staff for further investigation.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Compiled and accurately entered data for each customer encounter to record in system.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Assisted users in troubleshooting network connectivity problems effectively.
• Documented customer interactions and solutions in ticketing system accurately.
• Collaborated with team members to resolve complex technical inquiries promptly.

• Ensured cleanliness and organization of guest rooms according to established standards.
• Utilized cleaning equipment and supplies effectively for optimal results.
• Monitored guest feedback to identify areas for improvement in service delivery.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

• Managed customer inquiries and reservations using Camis 5 program to make camping reservations in the Michigan and Washington, USA State Parks
• Coordinated travel arrangements and accommodations, enhancing overall customer satisfaction and loyalty.
• Updated reservation systems with accurate information to maintain data integrity and prevent overbooking issues.
• Assisted customers in resolving issues related to bookings, demonstrating strong problem-solving skills and professionalism.
• Troubleshooting errors and or gave assistance with specified websites complimentary to each state's park.
• Developed knowledge of destination offerings to provide personalized recommendations and enhance guest experiences.
• Collaborated with team members to streamline reservation processes, improving efficiency in handling inquiries.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.

Became an Executive Housekeeper within 6 months:

• Assisted in training new staff on housekeeping protocols and safety measures.
• Conducted inventory checks on cleaning supplies and reported shortages timely.
• Maintained compliance with health and safety regulations during all cleaning activities.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Address staff issues with General Manager and Supervisor of Housekeeping.
• Supervised daily housekeeping duties for entry level and new hires.
• Recommended disciplinary action to GM when required.
• Worked well as a team player, staff, and General Manager attaining hotel goals.
• Conducted routine room inspections enforced by GM.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Verified cleanliness and organization of storage areas and carts.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
• Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

• Operated warehouse equipment to efficiently pick and prepare customer orders for shipment.
• Maintained accurate inventory records through regular stock audits and system updates.
• Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
• Implemented best practices for packing items securely, reducing damage during transit.
• Monitored quality control measures to uphold standards of accuracy and completeness in orders.
• Collaborated with team members to ensure timely completion of orders during peak demand periods.
• Reduced order processing time with the use of RF scanning equipment and inventory management software.
• Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
• Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
• Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
• Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
• Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.

Became an Executive Housekeeper within 6 months:

• Coordinated staff meetings

• Trained new hires and gave performance reviews

• Hotel room inspections

• Laundry assistance

• Guest services

• Inventory control

• Cleaned 15+ room daily.

• Supervised team members, providing training on cleaning protocols and safety procedures.
• Conducted regular inspections of guest rooms and public areas to uphold resort's cleanliness standards.
• Trained new staff members in all aspects of housekeeping , ensuring they adhere to all healthy and safety hazards.
• Provided extra room furniture, bedding and towels for either guests with extra needs or for children/babies.
• Obtained a deep knowledge of OSHA safety guidelines.
• Restocked housekeeping supplies, as needed, on a daily basis.
• Ensured that personal belongings of clients were turned into Lost and Found.
• Performed deep cleaning and sanitising procedures as assigned for VIP members.
• Interacted with other housekeeping staff in a positive and effective manner, performing as a successful team.
• Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.