Sarina Frankie
Ogdensburg,NJ
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Technology General Corporation
Franklin, NJ
06.2021 - Current
- Book Keeping which includes but not limited to entering invoices and payments using Quickbooks
- I am responsible for the banking on 8 different accounts as well as monthly bank reconcilliations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments, meetings and events for management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed correspondence, reports and meeting notes.
- Inventoried and ordered supplies for office.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Completed day-to-day duties accurately and efficiently.
Project Manager
EastMain Digital Marketing
Morristown, NJ
09.2019 - 11.2023
- Project manager for a digital marketing company
- I work with the clients from the onboarding process to monthly and weekly management
- Devising strategies to drive online traffic to the company website
- Tracking conversion rates and making improvements to websites
- Developing and managing digital marketing campaigns
- Utilizing a range of techniques including paid search, SEO, and PPC
- Evaluating customer research, market conditions, and competitor data
- Assist efforts to track, analyze, and revise Key Performance Indicators (KPIs) and engagement metrics across channels (primarily for digital campaigns including Display, Search, Email, and Social)
- Manage the execution of paid media campaigns including display and search
- Weekly and Monthly reporting for KPI's
- Google Docs
- Google suite
- Help with the design of logos, websites, and ads
- Omin Retargeting
- Geofencing for the highest conversion of quality leads per client
- Work directly with clients on design and videos for email campaigns
- Installation of tracking codes on websites or advertisements
- Installation of privacy policy and cookies to new websites.
Manager/Owner
Express Tinting
Virginia Beach, VA
06.2010 - 08.2019
- Successfully managed the activities of 10 team members in multiple locations
- Worked with many different construction companies to plan and execute projects (4 years)
- Ordered and set up deliveries of material to job sites (4 years)
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
- Resolved customer questions, issues and complaints
- Managed accounts payable for an organization of 10 personnel
- Managed payroll and time and attendance systems
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies
- Managed company tax payments for an organization with $380,000 in annual revenue
- Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Demonstrated that customers come first by serving them with a sense of urgency
- Maintained friendly and professional customer interactions.
Medical Assistant
Executive Health Care
Virginia Beach, VA
08.2004 - 01.2008
- Recorded patients' medical history, vital statistics and test results in medical records
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Accurately recorded and reported test results according to established procedures
- Developed and maintained positive customer relationships through effective communication.
Education
Associate of Science - General
Tidewater Community College
Bachelor of Science - General Studies
Old Dominion University
Skills
- Accounts payable
- Billing
- Accounting
- Human resources
- Quickbooks
- Financial reporting
- Financial statements
- Audits
- Operations
- Operations management
- Accounting and finance
- Finance
- Retail
- Human resources management
- Salary structure
- Compensation
- Coding
- Customer Service
- Scheduling
- Word
- Profit & Loss
- Google Ads
- P&L Management
- Digital Marketing
- Organization Design
- Account Reconciliation
- Google Analytics
- Analytics
- Email Marketing
- Search Engine Optimization (SEO)
- PPC Campaign Management
- Branding
- Project Management
- Construction Experience (4 years)
- Construction Management (4 years)
- Google Docs (9 years)
- Google Suite (9 years)
Certification
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
Additional Information
SKILLS
Operations management Organizational design
P&L management Project analysis
Human resources management Staff development
Decisive leader Salary structure/compensation
Procedure development analysis
Persuasive Quickbooks
Accounting and finance Human resources audits
background
Conflict resolution
Accounting Skills
Researched and resolved billing problems that had been previously missed.
Operated computers programmed with accounting software to record,
store, and analyze information.
Managed four stores with 10 employees.
Client Interface
Managed accounting close, accounts payable, and financial reporting
for multiple clients.
Data Verification
Checked figures, postings and documents for correct entry,
mathematical accuracy and proper coding.
Reporting
Prepared complex financial statements, and interim/annual
reports for retail and service businesses.
Timeline
Administrative Assistant
Technology General Corporation
06.2021 - Current
Project Manager
EastMain Digital Marketing
09.2019 - 11.2023
Manager/Owner
Express Tinting
06.2010 - 08.2019
Medical Assistant
Executive Health Care
08.2004 - 01.2008
Associate of Science - General
Tidewater Community College
Bachelor of Science - General Studies
Old Dominion University
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