Sarishia Phillips

• Greeting patient/visitors in a professional and timely manner, provide general information and direction, maintaining appointment schedules and departments files.
• Responsible for preparation, accuracy and completeness of reports, records and clinical packets.
• Communication with clinical team regarding pending discharges, occupied and unoccupied bed status and bed tracking reports
• Manages patients intercom system by answering call bell in timely manner and timely notification of appropriate clinical staff

• Reached out to doctors and healthcare professionals to gather information for processing orders and documentation.

• Communicated with healthcare professionals to obtain information concerning prescription requests.

• Entered authorization details into Core 2.

• Responded to inquiries from healthcare professionals about documentation or patient services.

• Managed renewal reports assigned by management.

• Completed various projects as assigned by the supervisor.

• The primary function is to ensure the highest level of customer service, in a sales office environment.

• Resolve customer needs and inquires concerning their medical supplies.

• Received high volume of inbound calls and faxes from Home Health Facilities, Hospitals, Case Managers and Physician offices.

• Call the physician offices to obtain the status on patients prescriptions.

• Call insurance companies to verify eligibility, benefits and prior authorizations.

• Work out in the field with sale representatives to build relationships.