Sarita Abraham
Miami,FL
Summary
Excellent Export Agent with experience coordinating resources, paperwork and space to handle air exports. Forward-thinking, dedicated and systematic with strong attention to detail. Over 20 years of experience in exports and logistics. Focused and motivational mentor adept at challenging team members to meet and exceed company goals. Results-oriented individual with extensive experience in customer relations and project management. Known for strong problem-solving and communication skills, contributing to high customer satisfaction and team achievement.
Overview
25
25
years of professional experience
Work History
7 Air LLC
Off Manager & cargo operations Coordinator
Miami, FL
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Fato LLC
Customer Service Rep & Account Executive
Miami, FL
01.2022 - 10.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CUSTOMER SERVICE & INSIDE SALE SUPERVISOR
21 Air Inc.
Miami, FL
02.2009 - 06.2021
- Strong customer services
- Prepare monthly selling reports
- Develop daily report of booking
- Responsible for increasing sales 100%
- In charge of internal accounting of the business
- In charge of account payable
- Make good relations with logistics, freight forwarders, and cargo companies for sales revenue
- Prepare schedule for temporary employees
- Strong knowledge of Exportation Regulation
- Prepare daily flight with cargo reservation
- Assist operations with work orders and flight schedules
- Responsible for maintaining records and documentation, preparing various forms and other documentation
- Delegated daily tasks to team members to optimize team productivity
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
DOCUMENT PROCESSING IMPORT & EXPORT AGENT
Diamond Air Freight
Miami, FL
05.2001 - 02.2009
- Review and prepare documentation
- Process shipments by: Daily schedule is given to each outbound export employee
- Checking piece count of all HAWS against MAWS piece count
- Ensure proper Consol documentation and labeling is complete before sending them to the Warehouse
- Strong knowledge of Exportation regulation
- Flight information and Hub/AL cut off for each Consolidation given for that day
- Each HAWS is checked to see if there are any discrepancies between manifested information and actual HAWS information
- Manifest/ Load guide/ MAWS labels are given to our handling agent. Cut off is mentioned on the manifest
- MAWS is completed and consigned to the corresponding Panalpina agent at final destination
- Monitored multiple databases to keep track of all company inventory
- AMS knowledge
- Provide solutions to any problem clients may have in a timely manner
Education
Associate of Arts - Accounting And Business Management
Miami Dade College
01.2000
Computer Business Administration -
Southern Technical Institute
Skills
- Product and service knowledge
- Business development understanding
- Sales monitoring
- Retail operations management
- Project management abilities
- Microsoft Office expertise
- Inventory management
- Customer report
- Customer relations
- Inventory control
- Hazardous materials regulations
- DGR
- Excellent customer service proficiency
- Freight coordination
Languages
Fluently speak, read and write both English and Spanish
Timeline
7 Air LLC
Off Manager & cargo operations Coordinator
10.2024 - Current
Fato LLC
Customer Service Rep & Account Executive
01.2022 - 10.2024
CUSTOMER SERVICE & INSIDE SALE SUPERVISOR
21 Air Inc.
02.2009 - 06.2021
DOCUMENT PROCESSING IMPORT & EXPORT AGENT
Diamond Air Freight
05.2001 - 02.2009
Associate of Arts - Accounting And Business Management
Miami Dade College
Computer Business Administration -
Southern Technical Institute