Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarita Gale

Springfield

Summary

Experienced and accomplished professional recognized for high ethical standards in all work performed. Extremely observant of people, details and effects. Effectively and independently manage many different responsibilities simultaneously.

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience

Work History

Senior Director of Client Services

United Senior Services
05.2021 - Current
  • Function as part of the Executive Team. Directly manage a team of Directors, Managers, Outreach Coordinators, Social Workers and RN Case Managers. Maintain relationships with donors and Board of Directors. Professional representation of United Senior Services within the community.
  • Responsible for management of all aspects of all client services. These responsibilities include: grant knowledge and compliance, policy management, managing department budgets, staff recruiting, retention, and supervision, coordination and planning of annual staff development and CEUs, maintaining records and required reports and supporting and leading the quality assurance processes.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Increased employee satisfaction, providing regular coaching and feedback sessions.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Championed continuous improvement initiatives to drive operational excellence within the organization.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Weekend Supervisor

Wooded Glen Senior Living Community
08.2020 - 06.2021
  • Provide guidance, assistance, trouble shooting and supervision for all staff that serve the skilled clients, assisted living clients and independent living clients. Maintain consistent and effective communication with physicians and family members. Directly supervise and assist with all emergencies. Ensure safe and competent care for patients.
  • Manage staffing issues and assist where needed.
  • Resolved conflicts among staff members by facilitating open communication and mediating disputes.
  • Facilitated seamless transitions between weekday and weekend shifts through thorough handover meetings.
  • Streamlined operational processes through regular evaluations, making adjustments as necessary to optimize productivity.
  • Increased customer satisfaction levels by addressing concerns promptly and professionally.
  • Mentored staff in the development of essential skills, promoting career advancement opportunities within the organization.
  • Provided comprehensive training for new hires, fostering a supportive work culture that encouraged professional growth.
  • Ensured compliance with company policies and industry regulations through diligent enforcement of established guidelines.
  • Mediated challenging situations involving customers or employees diplomatically, maintaining professionalism throughout.

RN Oncology/Hospice Unit RN

Springfield Regional Medical Center
01.2020 - 10.2020
  • Manage and effectively treat a wide range of oncology/medical-surgical and hospice patients. Reviewing progress and administering medications. Preparing patients and families for discharge and continuation of care at home. Provide symptom management, education and emotional support. Resolve complaints of patients, physicians, visitors and staff.

RN Care Manager

Ohio’s Community Mercy Hospice
06.2019 - 11.2019
  • Effectively manage caseload of hospice patients, including providing physical, emotional and spiritual support along with teaching and education for terminally ill patients and their families. Supervise HHA'a, LPN's, Crisis Care nurses and PRN nurses. Work in team approach with all nurses, HHA's, Social Workers and Chaplains to meet the needs of each individual.

RN Director Of Care Coordination Center

Ohio’s Hospice of Dayton
09.2008 - 05.2016
  • Manage team of employees, including triage, transportation, dispatch, scheduling, admission, crisis care and emergency visit nurses and managers of each division. Manage Quality Improvement reports for all teams. Implement measures to continue to improve success. 24/7 oversight, support and management of department.
  • Accomplishments:
  • - Initiated in-house triage team, training module and quality reporting measures.
  • - Active member of team that Implemented in-house transportation program.
  • - Crisis care budget in black. First time in 35 year history of company.
  • - Successful formation of Care Coordination Center to promote superior care and support for patients and caregivers.
  • - Chair and participate in Quality Improvement Council.
  • - Developed consistent training modules for all teams to promote success in job performance.
  • - Decrease in response time from call to triage to visit time. Prior average was close to 4 hours. Average during my employment was 90 minutes.
  • Director of Care Coordination Center 2011-2016
  • Manager Crisis Care and Extended Hours Team 2010-2011
  • Emergency Visit (Extended Hours) Team RN 2008-2009
  • Triage Nurse 2008-2009

Unit Manager

Mercy McCauly Center
02.2006 - 06.2008
  • Manager of progressive, fast paced, skilled unit with multiple daily admissions and discharges. Provide 24/7 support, leadership of 45-50 employees and customer service.
  • Accomplishments:
  • - Maintain budget.
  • - Ensure that quality measures are met and consistently work to help staff improve them.
  • - Ensure that the nursing staff maintains a high standard of practice and provides the best possible care for the residents.
  • - Provide support and mentoring to nursing staff.
  • - Monthly education for nurses.
  • - Monitor staffing and adjust for effectiveness.
  • - Audit medical records for accuracy and provide monthly quality reports.

Staff RN

Heartland of Urbana
10.2005 - 02.2006
  • Providing nursing care to a variety of patients, skilled and non-skilled. Manage all aspects of care and communication pertaining to patients.

Patient Care Coordinator/ Temp Acting Director of Professional Services

Heartland Hospice
10.2004 - 08.2005
  • Use problem solving and decision-making abilities to manage patient care provided by the interdisciplinary team of approximately 160 employees. Develop and maintain rapport with the client, families and staff. Assure that services are provided at quality levels consistent with professional standards and goals.

ER Weekend Team RN

Lakewood Hospital, Lakewood, Ohio
07.2004 - 10.2004
  • Provide nursing care, teaching and emotional support to patients and families with a wide variety of physical, emotional, and psychological needs.

Nursing Supervisor

Mercy McCauley Center
10.2003 - 02.2004
  • Provide assistance, guidance, trouble shooting and supervision for nursing staff of 120+ bed nursing facility. Maintain communication with physicians and family members. Directly supervise and assist with all emergencies. Ensure safe and competent care for patients.
  • Manage staffing issues and take nursing assignment as needed.

Case Manager

Hospice of Dayton
07.2002 - 04.2003
  • Effectively manage caseload of hospice patients, including providing physical, emotional and spiritual support along with teaching and education for terminally ill patients and their families. Supervise HHA'a, LPN's, Crisis Care nurses and PRN nurses. Work in team approach with all nurses, HHA's, Social Workers and Chaplains to meet the needs of each individual.

On-Call/Emergency Visit RN

Community Homecare and Hospice
10.2001 - 07.2002
  • Work independently to Provide phone triage, and trouble-shooting, to hospice and homecare patients. PRN visits to assess change in status and provide appropriate nursing care, emotional and spiritual support to patients and families. Teach patients/families how to provide care and perform skilled procedures. Use, maintain and teach the use of a variety of venous access ports.

RN (Various Roles)

Mercy Medical Center, Springfield, Ohio
01.1992 - 07.2000
  • PRN On-Call RN/Part-Time MDS Nurse
  • Weekend Resource Nurse Skilled Unit
  • Supervise and assist with care of patients. Assess staffing needs. Guide and motivate nursing staff. Assist staff with problem solving. Communicate effectively with physicians and other ancillary staff members to ensure excellent patient care. Assist visitors and families with resolving problems and complaints.
  • Night Charge Nurse Oncology/Med-Surg Unit
  • Assign and delegate care of patients. Supervise a staff of RN's, LPN's and STNA's. Manage a wide variety of oncology and med-surg patients and their needs. Administer medications, review progress, efficiently chart on patients and progress. Resolve complaints and effectively communicate with patients, physicians and visitors. Handle crisis situations effectively and calmly. Initiate, access and maintain a variety of venous access ports.

RN Telemetry Unit

Good Samaritan Hospital Cincinnati
07.1990 - 12.1991
  • Manage and effectively treat a wide range of cardiac patients, reviewing progress and administering medications. Resolve complaints of patients, physicians, visitors and staff.

Education

MBA -

Mount Vernon Nazarene University
Mount Vernon, OH
05.2024

Bachelor of Science in Nursing -

University of Phoenix
Phoenix, AZ
08.2008

Associate Degree in Nursing -

Clark State Community College
Springfield, OH
06.1990

Skills

  • Self – motivation
  • Thrive in challenging/changing situations
  • Planning and implementing
  • Excellent communication
  • Collaborative leadership
  • Team management
  • Policy development and implementation
  • Team building and motivation
  • Data analytics and reporting expertise
  • Stakeholder relations
  • Practice operations management
  • Administrative oversight
  • Strategic planning and decision making
  • Verbal and written communication
  • Process improvement
  • Project management
  • Budget management

Timeline

Senior Director of Client Services

United Senior Services
05.2021 - Current

Weekend Supervisor

Wooded Glen Senior Living Community
08.2020 - 06.2021

RN Oncology/Hospice Unit RN

Springfield Regional Medical Center
01.2020 - 10.2020

RN Care Manager

Ohio’s Community Mercy Hospice
06.2019 - 11.2019

RN Director Of Care Coordination Center

Ohio’s Hospice of Dayton
09.2008 - 05.2016

Unit Manager

Mercy McCauly Center
02.2006 - 06.2008

Staff RN

Heartland of Urbana
10.2005 - 02.2006

Patient Care Coordinator/ Temp Acting Director of Professional Services

Heartland Hospice
10.2004 - 08.2005

ER Weekend Team RN

Lakewood Hospital, Lakewood, Ohio
07.2004 - 10.2004

Nursing Supervisor

Mercy McCauley Center
10.2003 - 02.2004

Case Manager

Hospice of Dayton
07.2002 - 04.2003

On-Call/Emergency Visit RN

Community Homecare and Hospice
10.2001 - 07.2002

RN (Various Roles)

Mercy Medical Center, Springfield, Ohio
01.1992 - 07.2000

RN Telemetry Unit

Good Samaritan Hospital Cincinnati
07.1990 - 12.1991

MBA -

Mount Vernon Nazarene University

Bachelor of Science in Nursing -

University of Phoenix

Associate Degree in Nursing -

Clark State Community College

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Sarita Gale