Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Sarita Sims

Charlotte,NC

Summary

Hotel and Lodging Management major seeking management training programs to enhance hospitality and food & beverage management skills in hotel and restaurant operations.

Objective: To obtain experience needed to manage a professional Hospitality Company.

Qualifications: Becoming successful at moving quickly and accurately to produce high-quality service. Has a sufficient amount of people skills. Great listening and customer service skills. Good at advising people and mediating situations. Loves working in professional and family-fun environments. Is able to adapt to new environments and workplaces. Detailed-oriented team player focused on increasing team productivity to meet team goals.

Overview

3
years of professional experience

Work History

Famous Toastery

Hostess Trainer
03.2021 - Current

Job overview

  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned and executed promotions and special events in close collaboration with management.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Famous Toastery

Waitress
01.2021 - Current

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Famous Toastery

Server Assistant
11.2020 - Current

Job overview

  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Arranged furniture and supplies to support seamless special events, buffets and banquets.
  • Provided attentive service and proactively assessed guest needs.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.

Mimosa Grill

Server's Assistant
03.2022 - 09.2023

Job overview

  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.

Mimosa Grill

Hostess
03.2022 - 09.2023

Job overview

  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.

Horace's Fried Chicken

To-Go Specialist
03.2022 - 04.2023

Job overview

  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.

Education

Johnson & Wales University
Charlotte, NC

Bachelor of Science from Hotel and Lodging Management Candidate

University Overview

Skills

  • Worker Training
  • Special Requests
  • Natural Leadership
  • Customer Satisfaction
  • Workflow Optimization
  • Standard Operating Procedures Proficient
  • Staff Motivation and Discipline
  • Dining Reservations
  • Guest Flow
  • Greeting and Seating Guests
  • Customer Engagement

Accomplishments

Accomplishments
  • Volunteer & Organizations
  • Johnson & Wales University, 4-year Presidential Scholarship recipient
  • Johnson & Wales University, National Association for Catering and Events (NACE)
  • Johnson & Wales University, Lyfe Step Team Member Charlotte, NC
  • Johnson & Wales University, Shabach Step Team (former CO-captain) Providence, RI
  • Volunteered with the following organizations: o NACE, Boys & Girls Club of America, Levine’s Children’s hospital, Teach for America Inc.
  • Sinatra Entertainment & Shabach Step team
  • Certification
  • Food Protection Course New York City

Timeline

Server's Assistant
Mimosa Grill
03.2022 - 09.2023
Hostess
Mimosa Grill
03.2022 - 09.2023
To-Go Specialist
Horace's Fried Chicken
03.2022 - 04.2023
Hostess Trainer
Famous Toastery
03.2021 - Current
Waitress
Famous Toastery
01.2021 - Current
Server Assistant
Famous Toastery
11.2020 - Current
Johnson & Wales University
Bachelor of Science from Hotel and Lodging Management Candidate
Sarita Sims