Sarita Terrell
Akron,OH
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Target. Excelled in conflict resolution and team leadership, boosting satisfaction and efficiency. Skilled in Microsoft Office and adept at managing high-volume calls, demonstrating both hard and soft skills. Entry-level Medical Receptionist with true team player experienced in patient relations and remains cool under extreme pressure. Natural organizational skills with detail-oriented focus.
Overview
13
13
years of professional experience
Work History
Environmental Services Housekeeper
Summa Akron City Hospital
06.2019 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Inbound Call Center Representative
Teleperformance USA
07.2018 - 06.2019
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled 20 inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Assistant Manager
Urbean Cafe'
07.2011 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored 5 junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Firestone High School
Akron, OH06.1986
Skills
- Filing systems
- Maintaining Office Supplies
- Typing
- Mail handling
- Microsoft Office
- Inbound and Outbound Calls
Timeline
Environmental Services Housekeeper
Summa Akron City Hospital
06.2019 - Current
Inbound Call Center Representative
Teleperformance USA
07.2018 - 06.2019
Assistant Manager
Urbean Cafe'
07.2011 - 07.2018
High School Diploma -
Firestone High School
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