Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarita Terry

Lee's Summit,MO

Summary

Dynamic customer service professional with a proven track record at Quest Diagnostics, excelling in complaint resolution and relationship building. Skilled in data entry and critical thinking, I enhanced customer loyalty through empathetic interactions and efficient problem-solving, while also mentoring new hires to foster team success.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Quest Diagnostics
12.2017 - Current
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Dispatch Lead

You Move Me
09.2023 - 07.2024
  • Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
  • Enhanced dispatch efficiency by implementing effective communication systems and protocols.
  • Collaborated with suppliers for better pricing negotiations resulting in cost savings without compromising quality or service standards.
  • Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
  • Trained new employees on company policies, procedures, and best practices within the dispatch department.
  • Organized paperwork and explained individual job parameters for each assignment.

Education

East High
Rockford, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Complaint handling
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Computer proficiency
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Child Care Development certification


Timeline

Dispatch Lead

You Move Me
09.2023 - 07.2024

Customer Service Representative

Quest Diagnostics
12.2017 - Current

East High

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