Summary
Overview
Work History
Education
Skills
Certification
CE Certificate's
ADDITIONAL EXPERIENCES
Timeline
Generic

Sarita Velada

Lahaina,HI

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Founder & Licensed Massage Therapist

Maui Mobile Massage
10.2012 - Current
  • Founded and grew a successful mobile massage therapy business, increasing clientele by 80% in the first year through strategic social media marketing and a client referral program.
  • Provided exceptional interpersonal and communication skills
  • Conducted client needs assessments and developed customized treatment plans
  • Practiced active listening and empathy to build strong client relationships
  • Designed and executed online marketing and social media strategies
  • Managed financial planning, bookkeeping, and tax preparation
  • Created and maintained appointment scheduling and client management systems
  • Handled inventory control and supply ordering to support seamless operations
  • Led business development initiatives to drive growth and brand awareness

Massage Therapist

Spa Helani
06.2023 - Current
  • Deliver comprehensive massage offerings within luxury day spa.
  • Performed consecutive 50, 80, 120-minute quality massage sessions.
  • Provided top-rated spa services customized to client needs to build a thriving repeat clients and referral based.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Performed spa opening and closing procedures.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments, and services.

Massage Therapist

Marilyn Monroe Spa
07.2021 - 11.2023
  • Deliver comprehensive massage offerings within luxury day spa.
  • Performed consecutive 50, 80, 120-minute quality massage sessions.
  • Provided top-rated spa services customized to client needs to build a thriving repeat clients and referral based.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Performed spa opening and closing procedures.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments, and services.

Massage Therapist

HO'OLA SPA
09.2013 - 12.2020
  • Deliver comprehensive massage offerings within luxury day spa.
  • Performed consecutive 50-minute quality massage sessions.
  • Provided top-rated spa services customized to client needs to build a thriving repeat clients and referral based.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Performed spa opening and closing procedures.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments, and services.

Massage Therapist

TIARE' ROOM SERVICE MASSAGE
11.2012 - 07.2014
  • Providing in-home therapeutic massage services to all hotel rooms, condos and residence.
  • Performed consecutive 60-minute quality massage sessions.
  • Provided top-rated massage services customized to client needs to build a thriving repeat clients and referral based.
  • Provide flexibility at a moment notice commuting with the areas of Kona, Waikoloa and North Kohala.
  • Maintained client confidentiality and sensitivity.
  • Promote products, treatments, and services.

Massage Therapist Seasonal

HUALALAI RESORT AND SPA
11.2012 - 01.2013
  • Deliver comprehensive massage offerings within luxury day spa.
  • Performed consecutive 50-minute quality massage sessions in a high paced environment.
  • Provided top-rated massage services customized to client needs to build a thriving repeat clients and referral based.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Performed spa opening and closing procedures.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments, and services.

Massage Therapist Casual

LOTUS SPA
11.2012 - 01.2013
  • Deliver comprehensive massage offerings within luxury day spa.
  • Performed consecutive 50-minute quality massage sessions.
  • Provided top-rated massage services customized to client needs to build a thriving repeat clients and referral based.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Performed spa opening and closing procedures.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments, and services.

Business Management Coordinator

Hilton Grand Vacation Club
03.2010 - 08.2011
  • Utilized voice system to post room charges, post cash overage and shortage.
  • Counted cash drop from all cashiers and prepared daily deposit.
  • Utilized spreadsheet to reconcile daily deposits.
  • Audited all general cashier bank monthly.
  • Posted check payments and credit card charges.
  • Prepared various tasks for month end deadlines.
  • Audited 3 resorts inventory monthly.
  • Audited AP invoices received for the HOA and Rental/Retail.
  • Spot checked all invoices for proper coding. Notify managers for any discrepancies.
  • Researched past due outstanding invoices from vendor statements.
  • Researched commission inquiries from travel agents.
  • Responded to all calls & emails from vendors, guests, retail and front desk staff.
  • Assisted with payroll inquiries from team members.
  • Occasionally assist in HR duties.

Analyst Division Finance

US Airways
09.2008 - 09.2009
  • Utilized Excel to create odd balance payment reports weekly.
  • Analyzed, audited and reconciled 102, 130 day invoices for 100 vendors while overseeing 200 line accounts daily.
  • Processed and paid (AP) telecom invoices via corporate credit card.
  • Tracked and reconciled company credit cards monthly.
  • Used E5 payment software system to verify payments daily.
  • Created pivot tables to allocate cost centers to the respective departments monthly.
  • Processed refund checks sent from vendors weekly.
  • Negotiated redeemable points from vendor accounts and converted to dollar amounts quarterly.

Account Payable Specialist

US Airways
12.2007 - 09.2008
  • Audited, reviewed and verified purchasing invoices for accuracy and processed to be paid for 27 vendors.
  • Provided data entry support to the Clerks on an as needed basis.
  • Reviewed check payments and supplier discrepancies for vendors & buyers daily.
  • Run reports from E5 payment software for statement inquiry per vendor request.
  • Created odd balance payment reports for vendors in Excel daily.
  • Verified and endorsed supplier accounts in Septre.
  • Aligned cost centers and nominal signs E5, Septre and Shop US.

Massage Therapist

MASSAGE ENVY SPA
09.2006 - 07.2007
  • Deliver comprehensive therapeutic massage therapy within the spa.
  • Performed consecutive 50-minute quality massage sessions.
  • Maintained professionalism and cleanliness of therapy rooms and common areas.
  • Assessed the needs of each customer individually and selected the appropriate treatment.
  • Maintained complete knowledge of and comply with all department policies, procedures and standards.
  • Maintained client confidentiality and sensitivity.
  • Promote spa products, treatments and services.

Staff Accounting Auditor for Safeway Account

PRG Schultz
08.2005 - 01.2007
  • Recovered profits by using FoxPro Surefind and EDS system.
  • Audited financial data for claims and examined client accounts payable.
  • Evaluated audited and recommended changes to client financial information files, purchase orders, invoices and freight.
  • Produced and wrote claims based on audit findings.
  • Processed and submitted claims to bill clients.

Massage Therapist

SCHOLL FAMILY CHIROPRACTIC
02.2004 - 01.2006
  • Deliver comprehensive medical massage therapy with compliance in chiropractic setting.
  • Performed consecutive 50-minute quality massage sessions.
  • Conducted consultations with clients regarding medical history and problem conditions prior to sessions.
  • Professionally treated chronic medical conditions and/or injuries.
  • Utilized Sport Therapy, Orthopedic Massage and Myofascial Release.
  • Provided patients with information’s and instruction on remedial exercise used to relax, stretch, strengthen and rehabilitate problem areas.
  • Maintained client confidentiality and sensitivity.

Sr. Recovery Auditor

Prudential Financial
07.2004 - 04.2005
  • Audited 27 clients, 500 employees’ relocation expense reports.
  • Reviewed, rejected and approved temporary relocation expense reports based on ISO operating procedures, client’s relocation policies and guidelines.
  • Responded to email and phone calls from processors, clients and vendors regarding audit discrepancies and payments.
  • Processed payments for mortgage closing costs and freight expenses.
  • Researched and resolved discrepancies for missing and unpaid lien, ban, HOA dues, tax payments, per-Diem and stipend.
  • Prepared check forms and wire payment forms for submission to account payable.
  • Met account payable deadline in order to allow payment before transferring employee.
  • Identified and resolved workflow issues, reconciled daily activity from account payable to billing.

Accounting Specialist-Expense Auditing

Arthur Andersen/ACS
10.2000 - 05.2004
  • Audited and monitored 600 high profile General Motors employees expense reports.
  • Performed weekly audits for travel expenses, relocation, purchasing and per-diem.
  • Tracked and audited expense reports using Excel.
  • Reconciled travel credit cards for refund monthly and processed payroll deduction.
  • Researched and verified employee payments using GEMs and EES systems.
  • Utilized Citi-Bank credit card statements to search employee spending activity.
  • Researched employee expense reports using Citrix (expense reporting management system) & MERIS.
  • Used VAT rates, Mapquest, Federal Travel Policy website and EES system for auditing purposes.

Education

Associate of Science - Master Massage Bodyworker/Orthopedic Massage

Arizona School of Massage Therapy
Tempe, AZ
01.2003

Associate of Applied Science - Business Associate

Front Range Community College
Westminster, CO
05-1998

Skills

  • MS Excel
  • Word
  • Access
  • Conflict Management
  • Business Communication
  • Written Communication
  • Oracle
  • E5
  • Cognos
  • FoxPro
  • Microfiche
  • Voice

Certification

  • Business Management and Entrepreneurship Certification #C-262-121039 (Wilson Online Learning)
  • CS-224 Microsoft Excel 2000 – Certificate #3851428 (National Computer Science Academy)
  • Adult Emergency Responder (CPR) & Care for Children w/ AED (Kona CPR)
  • Milady May 22, 2020 Barbicide Certification & Barbicide Covid 19 Certification
  • Universal Companies Learning Network (UCO) May 25, 2020 New Sanitation Paradigm Workshop

CE Certificate's

  • 40 hours Chiropractic Assistant #PH08CA0801
  • 30 hours Physiotherapy #PH08PT0804
  • 30 hours Polarity Therapy - Southwest Institute of Arts
  • Completed AID/CPR/AED 12/20/2022

ADDITIONAL EXPERIENCES

1995-1996 Retail Assistant Store Manager 

  • George Town Leather Design
  • Claire’s Boutique

1996-1998 Banking

  • Valley Bank & Trust
  • Boulder Valley Bank & Trust

1998-2000 Customer Service Inbound calls

  • Electronic Data System (EDS) Quality Control Representative





Timeline

Massage Therapist

Spa Helani
06.2023 - Current

Massage Therapist

Marilyn Monroe Spa
07.2021 - 11.2023

Massage Therapist

HO'OLA SPA
09.2013 - 12.2020

Massage Therapist

TIARE' ROOM SERVICE MASSAGE
11.2012 - 07.2014

Massage Therapist Seasonal

HUALALAI RESORT AND SPA
11.2012 - 01.2013

Massage Therapist Casual

LOTUS SPA
11.2012 - 01.2013

Founder & Licensed Massage Therapist

Maui Mobile Massage
10.2012 - Current

Business Management Coordinator

Hilton Grand Vacation Club
03.2010 - 08.2011

Analyst Division Finance

US Airways
09.2008 - 09.2009

Account Payable Specialist

US Airways
12.2007 - 09.2008

Massage Therapist

MASSAGE ENVY SPA
09.2006 - 07.2007

Staff Accounting Auditor for Safeway Account

PRG Schultz
08.2005 - 01.2007

Sr. Recovery Auditor

Prudential Financial
07.2004 - 04.2005

Massage Therapist

SCHOLL FAMILY CHIROPRACTIC
02.2004 - 01.2006

Accounting Specialist-Expense Auditing

Arthur Andersen/ACS
10.2000 - 05.2004

Associate of Science - Master Massage Bodyworker/Orthopedic Massage

Arizona School of Massage Therapy

Associate of Applied Science - Business Associate

Front Range Community College

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Sarita Velada