Sarita Williams McElroy
Warner Robins,GA
Summary
General Manager with 7 years of management experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns. SKILLS Team leadership strength Business operations background Training and development skill Closing tactics and contract negotiations Supervision and training Recruiting and Hiring Schedule management
Overview
10
10
years of professional experience
Work History
General Manager
Holiday Inn Express & Suites
05.2018 - Current
- Maintain the IHG Opera PMS system, control inventory and support front desk training, housekeeping, and engineer departments.
- Supervise employees making sure they follow regulations and meet customer service scores and stands.
- Monitor supplies and inventory for the property.
- Cooperate with GM in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.
- Address operational, technical and mechanical issues in a timely manner
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Met demanding business targets with high efficiency and smooth performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Motivated and led team members to work together to achieve targets. Boosted customer satisfaction ratings by resolving issues quickly.
- Placed new inventory orders and oversaw correct restocking procedures.
- Enhanced team engagement and performance with daily updates and monthly informational meetings.
- Disciplined and maintained staff of 42 to provide hospitable, professional service reflecting business initiatives.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Director of Housekeeping
Holiday Inn Express and Suites
07.2015 - 05.2018
- Detailed housekeeping experience for 3 years. Supervision associates for proper cleaning of guest rooms and public areas of the property
- Develop and maintain gracious and efficient laundry and property housekeeping standards.
- Lead QA for the housekeeping department.
- Hire and train associates to be effective members of the team.
Education
High School Diploma -
Peach County High School
05.1999
Middle Georgia Technical College
Warner Robins, GASkills
- Leadership and team building
- Problem resolution
- Team player
- Operations management
- Inventory control
Timeline
General Manager
Holiday Inn Express & Suites
05.2018 - Current
Director of Housekeeping
Holiday Inn Express and Suites
07.2015 - 05.2018
High School Diploma -
Peach County High School
Middle Georgia Technical College
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