Summary
Overview
Work History
Education
Skills
Languages
Music
Photography
Traveling
Timeline
Generic

Sarita Yuliana Barragan-Torres

East Palo Alto,CA

Summary

Throughout my career experience, I’ve been known for being creative, placing employees first with strong focus on customer service, continuously improving through peer feedback and personal gap analysis, strong work ethic, dependable and reliable, consistent, positive attitude, embracing company culture, team player and leader. Above all else a customer service advocate that thrives on improving the work environment. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

10
10
years of professional experience

Work History

Café Supervisor/Experience

Eurest Compass Group
10.2023 - Current
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Supervised food presentation and plating to enhance visual appeal.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Boosted sales leads through effective marketing strategies.
  • Distributed advertising and marketing collateral to all locations.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Lead Line Cook

Flagship/Facebook
08.2015 - Current
  • Ensure consistent quality on all prepared items.
  • Taste all food prepared for the station to ensure flavor, freshness, and quality.
  • Responsible for preparing ingredients for production according to recipes and directions.
  • Assist with food production.
  • Follow all recipes and guidelines while meeting production deadlines.
  • Teamwork and time management.
  • Follow safety and sanitation procedures with all guidelines from OSHA, and Department of Public Health and Risk Management.
  • Turn in inventory, sanitation logs, orders and prep list in a timely manner.
  • Follow proper rotation of breaks and lunch schedules for everyone on the team.
  • Safety ambassador proving a safe place for employees and coworkers at all times.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Loss Prevention Supervisor

Ross Dress
06.2014 - 08.2015
  • Developed great teams and partnerships with associates and management to improve customer needs and associate needs.
  • Mitigate theft and fraud internally and externally.
  • Improve my LP team as a unit by coaching and training them on the 4 LP key objectives.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Identified and reported security threats, reducing unsafe conditions or hazards.
  • Prepared security reports to document and log theft, accidents and safety violations.
  • Responded to crowd control situations to maintain safe environment.
  • Used computers and software to generate concise reporting.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.

  • Investigated complaints and concerns to remedy unsafe situations.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Completed security forms to document losses of property or personal injury.

Education

High school diploma - Program For Business And Technology

Woodside School
Woodside, CA
06.2011

Skills

  • Organization
  • Written and Verbal Communication
  • Cooperative Attitude
  • Reliable and Responsible
  • Marketing initiatives
  • Adaptable and Flexible
  • Focused and Disciplined
  • Problem-Solving
  • Multitasking
  • Self Motivation
  • Team Building
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Music

Audio Production I learned the fundamentals of audio recording, editing and mixing 

Photography

I enjoy experimenting with various cameras, settings and capturing the beauty of the world around me.

Traveling

Traveling is one of my greatest passions, as it allows me to explore new cultures, landscapes, and experiences.

Timeline

Café Supervisor/Experience

Eurest Compass Group
10.2023 - Current

Lead Line Cook

Flagship/Facebook
08.2015 - Current

Loss Prevention Supervisor

Ross Dress
06.2014 - 08.2015

High school diploma - Program For Business And Technology

Woodside School

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Sarita Yuliana Barragan-Torres