SARITHA BAIJU
Ashburn,VA
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with more than 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. High-energy management with proven leadership, critical thinking and project management abilities gained during more than 5years administrative career. Experienced in managing clerical requirements of Motor vehicle department and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
OFFICE ADMINISTRATION SPECIALIST
Department of Motor Vehicles
12.2022 - Current
- Knowledge of automated systems related to program area and job role.
- Resolving customer requests like issuing IDs; processing applications; administering vision and issuing vehicle titles & registration
- Financial reconciliation task such as balancing revenue, clearing damage inventory, completing ready to open checklist
- Classifying anomalous transactions, securing physical assets etc
- Familiarity with Cardinal HCM and DMV Select Programs
- Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
- Knowledge of casework theory and practice.
- Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
- Skill in communicating, both verbally and in writing.
- Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
- Ability to understand, interpret and apply policy appropriately in determining eligibility.
- Ability to apply policies and procedures.
- Ability to manage sensitive and confidential situation in a professional and discrete manner
- Assisted coworkers and staff members with special tasks on daily basis
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally
- Developed customer service improvement initiatives to decrease customer wait times
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
- Administered written and practical tests, assessed performance, and determined eligibility for driver licenses
- Provided guidance and instruction to applicants, ensuring their understanding of rules and regulations
- Ensured a safe testing environment and enforced test protocols and procedures
Manager
HyperKidz
01.2021 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Practitioner
Government Homoeopathic Hospital
01.2002 - 01.2005
- Promoted preventative healthcare measures through educational workshops for both patients and community members alike.
- Participated in continuing education opportunities to stay current on best practices in patient care.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex medical issues.
- Experienced success in diagnosing rare or challenging cases due to thorough investigation of symptoms and collaboration with specialists when necessary.
- Maintained accurate documentation of all patient interactions, ensuring compliance with regulatory requirements while also facilitating seamless continuity of care among providers.
- Delivered clear communication to patients regarding diagnoses, treatment options, and preventive measures for maintaining overall health.
- Optimized patient outcomes by consistently monitoring progress and adjusting treatment plans as needed.
- Served as a resource for colleagues seeking advice or guidance on difficult clinical situations or specific procedures.
Education
B.H.M.S - Bachelor of Homeopathic Medicine and Surgery
Mahatma Gandhi University
02.2004
Skills
- Office administration
- Employee management
- Budget management
- Payroll processing
- Problem-solving and conflict resolution
- Adaptability to changing technologies and processes
- Data Entry / Worksheets /Microsoft Office
- Organizational Skills
- Implementing process improvement solutions
- Medical Practitioner (India)
- Social activities like medical camps and in person health surveys
- Verbal Communication
- File Organization
- Document Management
- Calendar Management
- Expense Tracking
- Meeting Coordination
- Report Preparation
References
Available on request
Certification
- Bachelor of Science in Homeopathic Medicine (Naturopathy )
(Evaluated by Global Credential Evaluators Inc.)
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Full Professional
Malayalam
Native or Bilingual
Timeline
OFFICE ADMINISTRATION SPECIALIST
Department of Motor Vehicles
12.2022 - Current
Manager
HyperKidz
01.2021 - 12.2022
Medical Practitioner
Government Homoeopathic Hospital
01.2002 - 01.2005
B.H.M.S - Bachelor of Homeopathic Medicine and Surgery
Mahatma Gandhi University
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