Saritha Venunathan
Toronto,Canada
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Sun Pediatrics
08.2019 - 04.2024
- Supervised day-to day administrative operations in a busy pediatric clinic, including patient scheduling, billing and medical records management.
- Coordinated with medical staff to ensure smooth patient flow and timely care delivery.
- Provided support and guidance to administrative staff , fostering positive work environment.
- Implemented pediatric -specific office policies and procedures to ensure compliance with healthcare regulations.
- Acting as a liaison between medical staff, patients , and parents , addressing concerns and facilitating communication.
- Assisted pediatricians and Nurse practitioners with patient care activities including rooming patients, taking vitals signs, and updating medical records.
- Supervised patient appointments including scheduling, rescheduling, and appointment reminders.
- Handled insurance verification, pre authorizations, and billing inquiries, ensuring accurate and timely reimbursement.
- Developed paperless environment, by implementing online system to manage data, processing orders,
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into team dynamic.
Office Manager
Skin Care Consultants
03.2011 - 08.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- EstabIished performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Representative
Innovative Vision Marketing
09.2010 - 06.2011
- Implemented changes in the sales script to meet the needs of customers.
- Managed service-oriented customer calls.
- Use of written script on product description to convince customers about products and services.
- Scheduled appointments and allocate to the sales team.
- Provided detailed information about products and assisted customers with information accordingly.
Senior Accountant
The Professional Couriers
05.2001 - 08.2011
- Prepared monthly journal entries and reconciliations.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
- Contributed to hiring, training and development of accounting teams.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Served as a key liaison between Finance and Operations teams, ensuring effective communication on budgetary matters and fostering cross-functional collaboration.
Education
Certificate in Big Data Analytics - Big Data Analytics
York University
Toronto03.2018
Certificate in Accounting Software - Accounting
Seneca College
Toronto02.2012
Diploma in Network Centered Computing - Information Technology
NIIT
India06.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
Timeline
Office Manager
Sun Pediatrics
08.2019 - 04.2024
Office Manager
Skin Care Consultants
03.2011 - 08.2019
Customer Service Representative
Innovative Vision Marketing
09.2010 - 06.2011
Senior Accountant
The Professional Couriers
05.2001 - 08.2011
Certificate in Big Data Analytics - Big Data Analytics
York University
Certificate in Accounting Software - Accounting
Seneca College
Diploma in Network Centered Computing - Information Technology
NIIT
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