Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saritza Lopez

Store Lead
Groveland,FL

Summary

Knowledgeable Store lead with solid background in retail sales and customer assistance. Proven ability to manage high-volume sales floors and ensure customer satisfaction. Demonstrated effective communication skills and teamwork in dynamic environment. Professional in sales with strong focus on customer service and product knowledge. Proven ability to collaborate effectively with team members and adapt to changing needs. Skilled in driving sales, maintaining organized displays, and assisting customers. Reliable and results-driven, ensuring consistent achievement of sales targets and positive customer experiences.

Overview

19
19
years of professional experience

Work History

Store Lead

Walmart
02.2006 - 01.2025
  • Work in the store sales $2M dollars in the tourist area reduce the inventory 2.7.
  • Managing more them 400 associates, 27 team leads and 12 coaches.
  • Run other stores to clean up backroom and maintain the sales floor expectation.
  • General merchandise and apparel leadership for more them 5 years.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Improved communication between departments by establishing weekly meetings focused on collaboration and problem solving.
  • Developed employee incentive programs to boost morale and drive higher levels of performance among team members.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Conducted inventory analysis to determine optimal stock levels.
  • Coordinated successful promotional events that attracted new customers and increased average transaction values.
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Established strong relationships with vendors, negotiating favorable terms for merchandise purchases and delivery schedules.
  • Ensured compliance with company policies and procedures, leading to consistently high audit scores.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Floor Associates

Rainbow
05.2008 - 07.2009
  • Customer services, sales, backroom process
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
  • Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
  • Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Education

Nails Technician -

Med Cap Institute
Orlando, FL
01.2023

Skills

  • Leadership
  • Communication
  • Problem solve
  • Time management
  • Adaptability
  • Creative
  • Customer services
  • Teamwork
  • Collaboration

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Sales Floor Associates

Rainbow
05.2008 - 07.2009

Store Lead

Walmart
02.2006 - 01.2025

Nails Technician -

Med Cap Institute

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