Collaborative, results-driven, Ed Tech leader with expertise in program and project management, and managing high-performing development teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Manager, Content Solutions
NWEA
Austin, TX (remote)
07.2021 - 04.2023
Managed strategic programs for Academic Services, ensuring alignment with organizational objectives and annual operating plans.
Managed multiple strategic projects with numerous sub-projects or workstreams, and introduced new systems, tools, and processes to achieve objectives. Increased cost savings by 20%.
Collaborated with cross-organizational leadership to set priorities based on business needs, resource capacity and risk exposure.
Led development of comprehensive content and external thought-leadership strategy, driving strategic communications to bolster Marketing and Sales Enablement initiatives.
Sr. Manager, Content Services
NWEA
Austin, TX (remote)
01.2015 - 07.2021
Directed team’s development programs, using Agile Methodologies, ensuring projects adhered to project governance, and utilized project management tools to oversee project life-cycle from initiation to delivery.
Implemented and developed operational standards, procedures, and quality assurance plans to increase company savings by 10%.
Reviewed and analyzed reports, records and directives to obtain data required for logistics planning.
Identified program obstacles and communicated possible impacts to cross-organizational stakeholders.
Developed and delivered proposal and presentations for internal and external conference audiences.
Coached team members on productivity strategies and development opportunities to accomplish challenging goals.
Supervisor, Sr. Content Specialist
NWEA
Austin, TX (remote)
03.2009 - 12.2015
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Designed and delivered employee training programs and established streamlined project processes.
As a mathematics subject matter expert, contributed to development of content aligned with CCSS and other college-and-career ready standard sets.
Led entire development cycle for K-12 Mathematics MAP Growth assessments.
Monitored workflow to improve employee time management and increase productivity.
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media