Sarkawt Jalal

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.

• Create strategies to grow business opportunities

• Build new customer relationships

• Retain existing customers.

• Resolve customer issues.

• Ensure customers’ financial needs are met.

• Advises on procedure and financial management as well as developing policies

• Develop and monitor bank sales strategies.

• Identify and develop new sources of business.

• Train, mentor and guide branch banking staff to function effectively.

• Monitor, verify, rectify and update all accounting records.

• Prepare financial statements and operational reports for the head office.

• Manages and supervises department employees; responsible for day-to-day supervision and leadership

effectiveness, and ensures that all key and appropriate issues are discussed by the Board in a timely manner

•Promotes effective relationships and open communication, and creates an environment that allows constructive debates and challenges, both inside and outside the boardroom, between Non-executive Directors and the management

•Ensures that the strategies and policies agreed by the Board are effectively implemented by the Chief Executive and the management

• Investigate and assess alerts for potential money laundering risks in the Bank.

• Ensure efficient identification and monitoring of suspicious activities and transactions.

• Improve and implement internal KYC management and procedure comply with all key regulations

• Ensure adherence to the AML,KYC management framework in identifying, controlling, monitoring and reporting.

• Prepare for AML-related audits and respond to findings, including corrective actions to resolve issues,

• Identify the data needed to measure the risk factors and controls and draft appropriate queries for firm programmers

• Manage end-to-end process including workforce planning, recruitment, performance management and all people management practices 

• makes timely and effective decisions related to personal, assets,customers,sales,operations and management team to continuously improve performance

• lead and develop an effective team through communication, performance management , development plans and reward/recognitions practices

• Advises on procedure and financial management as well as developing policies

• Maintains and oversees all banking procedures and processes

• Oversees budget reports, preparation of budgets, and analysis of budgets

• Marketing branch within community to attract business