Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarmad Alshankal

Worcester,MA

Summary

As a senior in high school, I have honed my customer service skills through my role as a Customer Service Assistant at Walgreens. In this position, I have provided exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. My ability to communicate effectively and maintain a friendly demeanor has allowed me to excel in a fast-paced retail environment. I am adept at multitasking, handling transactions, and collaborating with team members to meet organizational goals while delivering top-notch service.

Overview

5
5
years of professional experience

Work History

Home Health Aide

Family Members
10.2019 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Followed nutritional plans to prepare optimal meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Administered prescribed medications under direction of physician.


Customer Service Representative

Walgreens
10.2022 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Worcester North High School
Worcester, MA
05.2024

Skills

  • Conditions Assessment

  • Patient Health Assessments

  • Mental Health Support

  • Care Plan Management

  • bilingual

  • leadership

  • teamwork

  • time management

  • customer service

  • problem solving

  • Microsoft usage

  • organization skills

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Representative

Walgreens
10.2022 - 03.2024

Home Health Aide

Family Members
10.2019 - Current

High School Diploma -

Worcester North High School

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Sarmad Alshankal