Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyde Emile

Tampa,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative, Office Specialist

Microsoft
05.2022 - Current
  • Problem Solving
  • Emotional intelligence
  • Creativity and resourcefulness
  • Product knowledge
  • A methodical approach
  • Technical knowledge
  • Reading physical and emotional cues
  • Conflict resolution
  • Active listening

Remote Customer Service Representative

Maximus
10.2021 - 04.2022
  • Open enrollment for medicare and medicaid patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.

Student Assistant

USF Health Financial Aid
09.2019 - 12.2021
  • Performed data entry and processed student files onto computer database to accurately record information and protect data from unauthorized access.
  • Scan and upload documents.
  • Increased department productivity through effective time management and prioritization of tasks.

Education

Bachelor of Science -

University of South Florida
Tampa, FL
12.2022

Skills

  • Time Management
  • Leadership
  • Verbal & Written
  • Communication
  • English
  • Language
  • Professional profile
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Translation and Interpretation Services
  • Transaction Processing
  • Understanding Customer Needs

Certification

  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Technician/Assistant

Timeline

Customer Service Representative, Office Specialist

Microsoft
05.2022 - Current

Remote Customer Service Representative

Maximus
10.2021 - 04.2022

Student Assistant

USF Health Financial Aid
09.2019 - 12.2021

Bachelor of Science -

University of South Florida

Similar Profiles

CREATE PROFILE
Shyde Emile