Sarnae Williams

As a Medical Records Retrieval Specialist , I obtain medical documents and records about a patient’s health care.

• Verified, updated and entered patient information into system.
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Tracked and processed release of information requests.
• Obtained information by contacting appropriate personnel or patients.
• Handled incoming calls and directed callers to appropriate department or employee.
• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Proofread documents carefully to check accuracy and completeness of all paperwork.

As a Appointment Scheduler, I scheduled and confirmed appointments.

• Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
• Drove customer feedback to deliver information to management for corrective action.
• Scheduled appointments for management teams and maintained updated calendar using Outlook system.
• Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.

As a Team Lead. I trained new employees on HIPPA and prior authorization positions to support team efficiency.

• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Experience with insurances such as BCBS, Commercial, Medicare and Medicaid
• Responsible for processing insurance claims
• Perform follow-up procedures on rejections to research potential issues and solution.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

As a LSR, I was responsible for performing the daily pick-up and delivery of various items with an emphasis on safety and customer service.
• Selected the most efficient routes in compliance with delivery instructions and fuel policy.
• Contacted customers prior to delivery to coordinate delivery times.
• Handled merchandise in accordance with product handling standards.
• Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
• Reported any errors found on delivery documents to supervisor.
• Obtained signatures needed to complete and process all paperwork in a timely manner.
• Completed a daily pre-trip inspection checklist before first delivery of the day.

As a Claims Representative, I provided quality customer service to all assigned, insured and claimants throughout the claims process to ensure timely service times for customers.

• Delivered quality customer service to assigned, insured and claimants throughout the entire claims lifecycle to promote effective service times for all parties.
• Verified details with policyholders and requested additional information.
• Negotiated settlements for uncomplicated claims in accordance with actual company liability.
• Efficiently processed high volumes of claims while working in a fast-paced environment.

As a Pharmacy Helpdesk Representative, I helped pharmacist and pharmacy technicians with reject claims and also insurance processing information.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.

As a Verizon Wireless representative, I helped customers with billing questions and technical support issues.
• Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
• Assisted with the development of the call center's
operations, quality and training processes.
• Collected customer feedback and
made process changes to exceed customer satisfaction goals.
• Addressed customer service inquiries in a timely and accurate fashion.

As a Medical Records Retrieval Specialist, I processed medical records requests, provided feedback to the requester regarding turnaround times, and assisted with a high workload daily.

• Pulled patient files and forwarded to appropriate offices for processing.
• Scanned incoming documentation.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Kept department clean, organized and professional.
• Purged outdated files.
• Obtained information by contacting appropriate personnel or patients.
• Processed and invoiced records requests from patients, providers and third parties.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Managed release of information requests and identified requestors as patient, relation or provider.
• Tracked and processed release of information requests.
• Worked with speed, efficiency and accuracy to process documentation and complete projects.
• Reached out to medical providers to check on requests and address issues.
• Sent records requests and stayed in close communication with case managers regarding open issues.